Jason Hayenga
Clemson
Summary
Dedicated professional with a strong focus on customer service and guest satisfaction. Proven ability to resolve issues efficiently and enhance operational efficiency.
Overview
19
19
years of professional experience
Work History
Front Desk Agent/Night Auditor
Charlestowne Hotels
Clemson, SC
01.2025 - Current
- Provided exceptional customer service by addressing guest inquiries and resolving issues efficiently.
- Managed check-in and check-out processes, ensuring smooth transitions for all guests.
- Utilized hotel management software to process reservations and maintain accurate guest records.
- Assisted in coordinating room assignments to optimize occupancy and enhance guest satisfaction.
Residential Sales Agent
Spectrum Communication
Simpsonville, SC
07.2024 - 01.2025
- Conducted in-depth consultations to identify customer needs and tailor service packages.
- Educated clients on product offerings, enhancing understanding and driving sales conversions.
- Collaborated with team members to develop effective sales strategies and improve customer engagement.
- Managed customer accounts, ensuring accurate documentation and timely follow-ups.
Front End Associate
Food Lion Grocery
Pendleton, SC
07.2023 - 09.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated cash register efficiently, ensuring accurate transactions and balanced drawers.
- Maintained cleanliness and organization of sales floor to promote a welcoming atmosphere.
- Stocked shelves promptly, ensuring product availability and adherence to merchandising standards.
Front Desk Agent/Night Auditor
Hampton Inn By Hilton
Ukiah, CA
07.2022 - 06.2023
- Communicated effectively with housekeeping and maintenance teams to address guest needs promptly.
- Handled cash transactions, balancing the front desk register at the end of each shift consistently.
- Implemented procedures for handling guest complaints, enhancing overall service quality and retention.
- Trained new front desk staff on operational procedures and customer service best practices.
Cannabis Processor
Emerald Sun
Ukiah, CA
05.2020 - 07.2022
- Oversaw daily processing operations to ensure timely and accurate order fulfillment.
- Implemented process improvements that enhanced workflow efficiency and reduced errors.
- Trained and mentored junior processors on best practices and operational procedures.
- Coordinated with cross-functional teams to streamline inventory management processes.
Director of Compliance
Roadway Engineering Works
Modesto, CA
02.2007 - 05.2017
- Developed and implemented compliance policies ensuring adherence to regulatory standards.
- Conducted regular audits to assess compliance with industry regulations and internal procedures.
- Led training sessions for staff on compliance requirements and risk management practices.
- Collaborated with cross-functional teams to identify compliance risks and develop mitigation strategies.
Education
Bachelor of Science - Journalism
San Diego State University
San Diego, CASkills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
Timeline
Front Desk Agent/Night Auditor
Charlestowne Hotels
01.2025 - Current
Residential Sales Agent
Spectrum Communication
07.2024 - 01.2025
Front End Associate
Food Lion Grocery
07.2023 - 09.2024
Front Desk Agent/Night Auditor
Hampton Inn By Hilton
07.2022 - 06.2023
Cannabis Processor
Emerald Sun
05.2020 - 07.2022
Director of Compliance
Roadway Engineering Works
02.2007 - 05.2017
Bachelor of Science - Journalism
San Diego State University