Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.
Overview
18
18
years of professional experience
Work History
Liability Adjuster
Canal Insurance Company
09.2022 - Current
Enhanced customer satisfaction by effectively managing liability claims and providing timely resolutions.
Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
Conducted day-to-day administrative tasks to maintain information files and process paperwork.
Claims Representative
State Farm Insurance Inc
09.2006 - 09.2022
Collected premiums and issued accurate receipts.
Analyzed and addressed escalated claims to resolve issues quickly.
Developed and implemented strategies to improve claim processes.
Demonstrated expertise in interpreting policy language accurately, leading to better-informed decisions on coverage application during claims evaluation.
Education
Bachelor of Science - Financial Management
Clemson University
Clemson, SC
05.1997
Skills
Critical Thinking
Accredited Claims Professional
Claims Adjuster License in 48 states
Property valuation
Casualty and property loss
Timeline
Liability Adjuster
Canal Insurance Company
09.2022 - Current
Claims Representative
State Farm Insurance Inc
09.2006 - 09.2022
Bachelor of Science - Financial Management
Clemson University
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