Jason Williams
Columbia
Overview
6
6
years of professional experience
Work History
IT Support
Freelance/Home IT Support
01.2023 - Current
- Provide technical support to family and friends, assisting with computer setup, software troubleshooting, home networking, and virus removal
- Help troubleshoot Windows, macOS, and mobile device issues
- Set up routers, printers, and home Wi-Fi networks
- Offer clear, patient guidance to non-technical users
Grocery Clerk
Publix
Columbia
08.2021 - Current
- Managed inventory, shelf rotation, and loss prevention
- Maintained accurate stock levels and product organization
Grocery Team Leader
Publix
Columbia
08.2022 - 01.2024
- Led a team of 6–10, created training strategies, and consistently exceeded sales goals
- Developed excellent interpersonal and problem-solving skills under pressure
Front Service Clerk (Customer Service)
Publix
Columbia
09.2019 - 08.2021
- Consistently rated “Exceeds Expectations” in biannual performance reviews
- Delivered outstanding customer support and resolved issues efficiently
Education
A.A.S. - Network Systems Management
Midlands Technical College
Columbia, SC04.2026
Google IT Support Certificate -
Coursera
05.2024
High School Diploma -
Dutch Fork High School
Irmo, SC06.2020
Skills
- Windows
- Linux
- MacOS
- LAN setup
- Cisco switch/router configuration
- Command Line
- Active Directory
- Google Workspace
- Troubleshooting
- Customer service
- Remote support basics
- Ticketing systems
- Communication
- Leadership
- Time management
- Adaptability
Awards And Leadership
- Tuskegee Airman Award – Dutch Fork AFJROTC
- Distinguished Unit Award – Recognition of outstanding cadet performance
- Led teams and coordinated service events through AFJROTC
Timeline
IT Support
Freelance/Home IT Support
01.2023 - Current
Grocery Team Leader
Publix
08.2022 - 01.2024
Grocery Clerk
Publix
08.2021 - Current
Front Service Clerk (Customer Service)
Publix
09.2019 - 08.2021
A.A.S. - Network Systems Management
Midlands Technical College
Google IT Support Certificate -
Coursera
High School Diploma -
Dutch Fork High School