Summary

Overview

Work History

Education

Skills

Timeline

Ja'twain Smith

Fast Food Manager

Leesville

Summary

Dynamic manager with a proven track record at McDonald's, excelling in team leadership and operations management. Enhanced customer satisfaction through effective conflict resolution and mentoring, fostering a culture of high performance. Skilled in strategic planning and performance management, driving team success while maintaining a safe and organized environment.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

4

4

years of professional experience

Work History

Manager

McDonald's

01.2022 - Current

Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maximized performance by monitoring daily activities and mentoring team members.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Cross-trained existing employees to maximize team agility and performance.
Maintained professional, organized, and safe environment for employees and patrons.
Developed and maintained relationships with customers and suppliers through account development.
Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Improved safety procedures to create safe working conditions for workers.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Defined clear targets and objectives and communicated to other team members.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

High School Diploma -

Gilbert High School

Gilbert, SC

05.2001 -

Skills

Team leadership

Operations management

Strategic planning

Decision-making

Time management

Performance management

Workforce management

Customer service

Staff management

Relationship building

Policy implementation

Cross-functional teamwork

Verbal and written communication

Staff training and development

Goal setting

Schedule preparation

Shift scheduling

Clear communication

Coaching and mentoring

Conflict resolution

Policy and procedure development

Problem-solving

Teamwork and collaboration

Self motivation

Positive attitude

Adaptability and flexibility

Team building

Timeline

Manager

McDonald's

01.2022 - Current

High School Diploma -

Gilbert High School

05.2001 -