Javell Rhodes
Charleston
Summary
Diligent Desired Position with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
9
9
years of professional experience
Work History
Fast Food Team Member
Taco Bell
09.2016 - 06.2017
- Performed shift change tasks each day to keep store neat and running smoothly.
- Contributed to increased sales by upselling menu items and promoting limited-time offers.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Maintained operational efficiency during high-demand periods by managing multiple roles including cashier, food assembler, and grill operator.
Fast Food Team Member
Sonic
06.2017 - 08.2018
- Expedited food preparation by assembling orders quickly while adhering to presentation standards and portion control guidelines.
- Resolved customer complaints professionally, offering solutions that align with company policies while maintaining customer satisfaction.
- Collaborated with team members for smooth shift transitions, maintaining consistent quality of service throughout the day.
- Resolved challenging customer complaints to full satisfaction by promoting brand loyalty and maximizing repeat business.
Customer Experience Associate
Mall Jump
05.2018 - 03.2019
- Employed active listening skills to accurately understand customer concerns and address them effectively.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Retail Customer Service Representative
GameStop
09.2018 - 01.2020
- Assisted customers with finding suitable products, leading to higher sales revenue.
- Effectively balanced multiple responsibilities including cashiering duties handling cash registers during busy periods without compromising quality service delivery.
- Unloaded delivery trucks and safely transported goods from stockroom to assigned floor.
- Maintained a clean and organized store environment for optimal shopping experience.
- Trained new employees on store procedures and systems, contributing to the development of a high-performing team.
Retail Supervisor
Finish Line
03.2019 - 08.2022
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Adapted staffing schedules according to peak hours and seasonal demands for optimal customer service coverage.
- Educated staff on strategies for handling difficult customers and challenging situations.
E-Commerce Personal Shopper
Walmart
07.2023 - 12.2023
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Aided new customers during e-commerce service registration processes to enable return patronage.
- Verified quality and accuracy of picked items, prioritizing both customer order accuracy and product delivery excellence.
- Streamlined order processing and fulfillment by implementing efficient organizational techniques and time management strategies.
- Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products.
Kitchen Associate
Viva Chicken
03.2024 - 10.2024
- Improved kitchen efficiency by streamlining food preparation processes and implementing time-saving techniques.
- Completed tasks efficiently under time constraints during peak service hours while maintaining quality standards demanded by the establishment.
- Received positive feedback from customers on dish presentation and taste, contributing to increased repeat business.
- Enhanced customer satisfaction by consistently preparing high-quality dishes according to established recipes and presentation standards.
- Mentored junior kitchen staff in proper cooking techniques, knife skills, and safe food handling practices to enhance overall team performance.
Culinary Associate
Ovations Food Services
10.2024 - Current
- With precise seasoning techniques, created flavorful dishes that garnered high praise from guests.
- Maintained strict adherence to food safety regulations, ensuring a safe dining experience for all guests.
- Improved customer satisfaction by consistently delivering high-quality dishes in a timely manner.
- Contributed to menu planning meetings, offering valuable input on flavor combinations and dish ideas.
- Established effective communication channels within the kitchen team, fostering a positive and collaborative work atmosphere.
Technology Sales Specialist
HP
09.2024 - Current
- Conducted product demonstrations and training sessions for clients, ensuring optimal product usage.
- Handled contract negotiations skillfully, securing favorable terms for both company and clients.
- Developed extensive knowledge of product offerings, enabling confident presentations and recommendations to clients.
- Identified key market trends and adjusted sales strategies accordingly to stay competitive in the industry.
- Delivered exceptional customer service, addressing client concerns promptly and professionally.
- Increased technology sales by developing and maintaining strong client relationships.
Passport Support Associate
CGI Federal
07.2025 - Current
- Assisted clients with complex cases, successfully resolving issues related to missing or incorrect documentation.
- Enhanced customer satisfaction by providing timely and accurate information regarding passport application statuses.
- Conducted comprehensive quality checks to ensure error-free issuance of passports, reducing the need for reissuance.
- Participated in ongoing training initiatives to stay current with industry changes and maintain proficiency in all aspects of passport services.
- Continuously evaluated emerging technologies and professional resources for potential incorporation into departmental processes, keeping operations at the forefront of industry standards.
Education
Bachelor Of Science In Business Administration - Business Administration
University of North Carolina At Pembroke
Pembroke, NC12.2023
High School Diploma -
RJ Reynolds High School
Winston-Salem, NC06.2018
Skills
- Document verification
- Policy compliance
- Cross-functional coordination
- Application processing
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Computer literacy
- Report writing
- Proficient in software
- Upselling and cross selling
- Merchandising
Timeline
Passport Support Associate
CGI Federal
07.2025 - Current
Culinary Associate
Ovations Food Services
10.2024 - Current
Technology Sales Specialist
HP
09.2024 - Current
Kitchen Associate
Viva Chicken
03.2024 - 10.2024
E-Commerce Personal Shopper
Walmart
07.2023 - 12.2023
Retail Supervisor
Finish Line
03.2019 - 08.2022
Retail Customer Service Representative
GameStop
09.2018 - 01.2020
Customer Experience Associate
Mall Jump
05.2018 - 03.2019
Fast Food Team Member
Sonic
06.2017 - 08.2018
Fast Food Team Member
Taco Bell
09.2016 - 06.2017
Bachelor Of Science In Business Administration - Business Administration
University of North Carolina At Pembroke
High School Diploma -
RJ Reynolds High School
Similar Profiles
Calixto AgustinCalixto Agustin
Restaurant General Manager at Taco Aloha Dab Taco BellRestaurant General Manager at Taco Aloha Dab Taco Bell
Samantha BateySamantha Batey
manager at Taco Bell/ Bell-comanager at Taco Bell/ Bell-co
Victor AvinaVictor Avina
Service and Food Champion at Taco BellService and Food Champion at Taco Bell
Isabelle RobinsonIsabelle Robinson
Crew Member Trainer at Taco BellCrew Member Trainer at Taco Bell
Sarah CooperSarah Cooper
Physician Assistant at Roper Saint Francis HealthcarePhysician Assistant at Roper Saint Francis Healthcare