Javeon McCall
Florence,SC
Summary
Dynamic professional with a proven track record at Tasty Crab House, excelling in customer service and team leadership. Skilled in inventory management and conflict resolution, I have successfully enhanced operational efficiency and customer satisfaction, driving sales growth and fostering a collaborative work environment. Committed to achieving results through strategic decision-making.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Assistant Manager
Tasty Crab House
Florence, SC
05.2025 - Current
- Assisted in daily operations, ensuring efficient service delivery and customer satisfaction.
- Supported inventory management by tracking stock levels and placing orders as needed.
- Trained new staff on restaurant policies, procedures, and customer service standards.
- Coordinated team schedules to optimize staffing and enhance workflow efficiency.
- Monitored food safety practices to maintain compliance with health regulations.
- Resolved customer complaints effectively, fostering positive dining experiences and repeat business.
- Collaborated with management to develop promotional strategies that increased customer engagement.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
Server
Tasty Crab House
Florence, SC
06.2023 - 05.2025
- Delivered exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders using point-of-sale system efficiently.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Assisted in training new servers on restaurant protocols and service standards.
- Upsold menu items, enhancing guest experience and increasing sales opportunities.
- Adapted quickly to changing customer needs and preferences during service hours.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Sales Lead
Palmetto Roofing & Solar
Florence, SC
01.2024 - 09.2024
- Led sales team to exceed quarterly targets through effective strategy implementation.
- Developed and maintained strong client relationships, enhancing customer satisfaction and retention.
- Analyzed market trends to identify new business opportunities and drive sales growth.
- Conducted training sessions for new sales representatives, improving team performance and knowledge.
- Mentored junior team members, fostering a culture of continuous improvement and professional development.
- Trained, coached, and mentored new sales associates for maximum performance.
Team Leader
Walmart
Florence, SC
05.2021 - 04.2023
- Led team to achieve operational goals through effective scheduling and resource allocation.
- Trained new associates on procedures and best practices to enhance team productivity.
- Streamlined inventory management processes, reducing discrepancies and improving accuracy.
- Monitored performance metrics to identify areas for improvement and implemented corrective actions.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Improved operational workflows, enabling team to handle increased workloads without compromising quality.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Optimized resource allocation, ensuring projects were delivered within budget and scope.
Education
No Degree - Computer Information Systems
Coastal Carolina University
Conway, SC07.2026
High School Diploma -
West Florence High School
Florence, SC06.2018
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Goal setting
- Conflict resolution
- Retail operations
- Sales strategies
- Inventory management
Certification
- Forklift Certified Operator
- CompTIA Security+ Certification
Timeline
Assistant Manager
Tasty Crab House
05.2025 - Current
Sales Lead
Palmetto Roofing & Solar
01.2024 - 09.2024
Server
Tasty Crab House
06.2023 - 05.2025
Team Leader
Walmart
05.2021 - 04.2023
No Degree - Computer Information Systems
Coastal Carolina University
High School Diploma -
West Florence High School