Microsoft Office
Jayda Jacine
Virtual Assistance
Charlotte
Summary
Experienced and results-driven Virtual Assistant with 5+ years of expertise in providing top-notch customer support, administrative assistance, and project management services to clients across various online platforms. Skilled in managing multiple tasks, improving operational efficiency, and delivering exceptional client satisfaction. Proven ability to adapt to diverse industries and work independently in remote settings.
Overview
7
7
years of professional experience
Work History
Freelance Virtual Assistant
Upwork, Fiverr, Freelancer
04.2024 - Current
- Delivered high-quality administrative and customer support services to clients across various industries, maintaining a 98% client satisfaction rate.
- Managed email correspondence, calendar scheduling, and travel arrangements for executives and entrepreneurs, improving their productivity by 25%.
- Resolved customer inquiries and issues via email, chat, and phone, ensuring timely and professional communication.
- Created and maintained organized digital filing systems for client documents, ensuring confidentiality and easy access.
- Assisted clients with social media management, including content scheduling, engagement tracking, and analytics reporting, leading to a 20% increase in follower growth.
- Conducted market research, prepared reports, and provided data entry services to support client decision-making processes.
Freelance Administrative Assistant
Freelancer, Fiverr
12.2017 - 01.2025
- Managed calendars, scheduled meetings, and coordinated travel arrangements for clients, ensuring seamless operations.
- Prepared and edited correspondence, reports, and presentations, maintaining a high standard of professionalism.
- Organized and maintained digital filing systems, improving document retrieval efficiency by 30%.
- Assisted clients with event planning and coordination, including logistics and vendor management.
Freelance Customer Support Specialist
Fiverr, Freelancer
01.2018 - 01.2024
- Provided exceptional customer support services to e-commerce and SaaS clients, handling 50+ inquiries daily via email, chat, and phone.
- Achieved a 95% first-call resolution rate by leveraging strong problem-solving skills and product knowledge.
- Utilized CRM tools like Zendesk and HubSpot to document customer interactions, track feedback, and improve service delivery.
- Collaborated with clients to develop and implement customer support strategies, resulting in a 15% increase in customer retention.
- Trained and onboarded new team members on customer support best practices and tools, improving team efficiency by 20%
Education
Bachelor of Science - Business Administration
University of South Carolina
Columbia 05.2001 -
Skills
- Customer Support & Relationship Management
- Calendar & Schedule Management
- Email & Communication Management
- Data Entry & Database Management
- Travel Coordination & Event Planning
- Social Media Management
- Microsoft Office Suite (Word, Excel, PowerPoint)
- CRM Tools (Zendesk, HubSpot, Salesforce)
- Project Management Tools (Trello, Asana, ClickUp)
- Strong Written & Verbal Communication
Additional Information
Technical Skills Achievements Certifications
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Google Workspace (Gmail, Google Docs, Sheets, Calendar)
CRM Platforms: Zendesk, HubSpot, Salesforce
Project Management Tools: Trello, Asana, ClickUp
Social Media Platforms: Facebook, Instagram, LinkedIn, Twitter
Software
CRM Platfrms
Google Workspace
Project Management Tools
Social Media Platforms
Timeline
Freelance Virtual Assistant
Upwork, Fiverr, Freelancer
04.2024 - Current
Freelance Customer Support Specialist
Fiverr, Freelancer
01.2018 - 01.2024
Freelance Administrative Assistant
Freelancer, Fiverr
12.2017 - 01.2025
Bachelor of Science - Business Administration
University of South Carolina
05.2001 -
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