Jayda Mauk
Simpsonville
Overview
9
9
years of professional experience
Work History
Personal Banker II
Fifth Third Bank
Greenville
10.2023 - Current
- Conducted inbound and outbound calls to medium- and high-asset clients to discuss customized banking and wealth solutions.utions.
- Conduct consultative discovery to assess client financial goals, and recommend tailored solutions with products and advisors.
- Leverage reporting portals to log activities, track pipelines, and generate appointments.
- Build strong referral networks with internal partners, such as mortgage, business, and wealth advisors.
- Ensure full compliance with daily banking regulations, maintain 100% audit readiness, and stay above 90% in documentation maintenance.
- Build trust and rapport with affluent individuals through consultative conversations
- Consistently exceeded call and referral metrics in a high volume, high stakes environment
- Conduct weekly meetings with team members to discuss current goals and ensure efficient operations to track progress
Administrative Assistant
VentureSouth
Greenville
03.2022 - 09.2023
- Organized event logistics and executed client outreach campaigns that increased attendance rates
- Maintained investor databases to ensure accurate segmentation and targeted engagement
- Managed calendars, scheduled meetings, and coordinated logistics for investor events, pitch sessions, and due diligence reviews
- Supported the onboarding process for new investors and startups, ensuring proper documentation
- Handled multiple administrative priorities using effective time management, while maintaining attention to detail and discretion
Manager
Chick-fil-A
Greenville
07.2016 - 10.2022
- Led client-facing operations, and optimized the upselling of catering and promotional events via customer outreach.
- Trained and guided staff on sales techniques and customer service strategies, resulting in a % annual growth in sales.
- Supervised 30+ team members, ensuring compliance with policies and procedures, including privacy, accuracy, and operational standards.
- Utilized POS and internal software to track inventory, schedules, and documentation for data purposes.
- Oversaw day-to-day operations, including scheduling, shift coordination, and inventory management.
- Provided administrative support to senior leadership through reporting, employee documentation, and internal communication.
- Resolved escalated issues calmly and professionally, using strong problem-solving and communication skills.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Education
Associate of Science -
Clemson University
Clemson, SCSkills
- Client relationship management
- Financial analysis
- Sales strategies
- Reporting and analytics
- Customer service
- Pipeline tracking
- Calendar management
- Data entry
Timeline
Personal Banker II
Fifth Third Bank
10.2023 - Current
Administrative Assistant
VentureSouth
03.2022 - 09.2023
Manager
Chick-fil-A
07.2016 - 10.2022
Associate of Science -
Clemson University