JAYDA WILLIAMS
Greenville
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Compassionate Personal Care Assistant with hands-on experience providing companionship and emotional support to residents. Well-versed in accurately documenting vital statistics and health metrics. Committed to creating positive rapport with patients and providing quality patient care.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assembly Line Leader
Plasman manufacturing
Greenville, SC
12.2024 - 05.2025
- Created a positive work environment by encouraging open communication among all personnel involved in production operations.
- Monitored efficiency of assembly line workers to ensure maximum productivity.
- Maintained detailed records of each product produced on the assembly line.
- Wrote detailed reports outlining performance, quality and defect rates.
- Assessed materials, parts and products for conformance with quality control requirements and production specifications.
Medical Technician/Patient Care Technician
Waterstone on Augusta
Greenville, SC
01.2024 - 12.2024
- Reviewed test results with physicians to assist in diagnosis and treatment decisions.
- Responded promptly to inquiries from staff members regarding laboratory services.
- Provided technical assistance when needed during diagnostic tests or treatments.
- Recorded all test results in patient files according to hospital policies and procedures.
- Monitored vital signs including temperature, pulse, respiration rate and blood pressure.
- Monitored patients for medical changes and reviewed and revised care plans accordingly.
- Recorded test or medical data for reports using narratives, charts or graphs.
Customer Service Representative
Walmart
Greenville, SC
10.2022 - 01.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Promoted high customer satisfaction by resolving problems with knowledge and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Food Service Worker
Taco Bell
Greenville, SC
09.2021 - 09.2022
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Acquired new skills to support team and further accommodate customer needs.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Responded promptly to customer inquiries regarding menu items or special requests.
Brand Sales Associate
Old Navy, Gap
Geeenville Sc
01.2021 - 11.2021
- Assisted customers in selecting products and navigating store layout.
- Processed transactions accurately using point-of-sale systems.
- Maintained visual merchandising standards to enhance product display.
- Collaborated with team members to achieve daily sales goals.
- Responded to customer inquiries, providing product information and assistance.
- Trained new associates on store policies and customer service techniques.
- Monitored customer feedback and worked with management to address concerns swiftly, maintaining a positive brand image in the eyes of our clientele.
- Developed creative solutions for overcoming objections during the sales process, ultimately closing deals that might have otherwise been lost.
Medicine Technician
The Blake at Hollingsworth
Greenville, SC
05.2025 - 09.2025
- Administer medications according to established protocols and patient care plans.
- Monitor patient vitals and report significant changes to healthcare team.
- Document medication administration accurately in electronic health records.
- Collaborate with nursing staff to ensure optimal medication management practices.
- Assist in maintaining inventory of medical supplies and equipment for efficient operations.
- Assisted in managing controlled substance inventory, adhering to strict guidelines for storage, distribution, and documentation to ensure legal compliance.
Call Center Sales Representative
Transcom Corporation
Greenville Sc
09.2025 - 12.2025
- Managed inbound and outbound sales calls to drive revenue growth.
- Developed tailored solutions to meet customer needs and preferences.
- Utilized CRM software to track interactions and optimize customer relationships.
- Trained new team members on sales techniques and product knowledge.
- Achieved consistent performance through effective problem-solving and negotiation skills.
- Analyzed customer feedback to identify trends and improve service quality.
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
Package Handler
Fed Ex Ground
Greenville Sc
12.2025 - Current
- Operated automated sorting systems to streamline package processing and enhance workflow efficiency.
- Trained new team members on safety protocols and operational procedures to ensure compliance and effectiveness.
- Collaborated with team leads to resolve operational challenges and improve package handling processes.
- Monitored inventory levels and maintained organization in warehouse areas to facilitate timely shipments.
- Implemented quality control measures to verify package integrity and minimize errors during sorting operations.
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
Education
High School Diploma - undefined
Wade Hampton High School
Greenville, SC06.2023
Skills
- Inbound and Outbound Calling
- Paperwork Processing
- Report Generation
- Product Knowledge
- Appointment Scheduling
- Data Collection
- Customer Service
- Sales Expertise
- Microsoft Excel
- Microsoft Office Expertise
- Research
- High-Energy Attitude
- Researching
- Microsoft PowerPoint
- Retail Marketing
- Product Sales
- Call Center Operations
- Customer Education
- Retail Sales Customer Service
- Positive and Professional
- Multi-Task Manager
- Time management
- Medication coordination
- Daily living activities assistance
- Patient care and companionship
- Lifting and transferring
- Quality control
- Standard operating procedures
- Team management
- Workflow coordination
- Customer service
Certification
Medicine technician
Timeline
Package Handler
Fed Ex Ground
12.2025 - Current
Call Center Sales Representative
Transcom Corporation
09.2025 - 12.2025
Medicine Technician
The Blake at Hollingsworth
05.2025 - 09.2025
Assembly Line Leader
Plasman manufacturing
12.2024 - 05.2025
Medical Technician/Patient Care Technician
Waterstone on Augusta
01.2024 - 12.2024
Customer Service Representative
Walmart
10.2022 - 01.2024
Food Service Worker
Taco Bell
09.2021 - 09.2022
Brand Sales Associate
Old Navy, Gap
01.2021 - 11.2021
High School Diploma - undefined
Wade Hampton High School