Jayden Neely
Rock Hill
Summary
Experienced with diagnosing and resolving wide range of technical issues. Utilizes advanced troubleshooting techniques to ensure effective and timely repairs. Strong understanding of customer service principles and importance of clear communication in technical support.
Overview
2
2
years of professional experience
Work History
Geek Squad Advanced Repair Agent
Best Buy
08.2024 - Current
- troubleshoots and repairs technology issues for customers.
- Document repairs and communicate with customers
- Diagnose and resolve technical issues for computers and mobile devices
- Maintain a clean and organized work environment
Sales Associate
Best Buy
06.2023 - 11.2024
- Recommend products and solutions that meet customers’ need
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Geek Squad Agents Retail Store
Best Buy
02.2023 - 08.2023
- Help set up and repair technology devices for customers
- Monitor service queues and provide accurate status updates to customers
- help customers with their technology by troubleshooting, installing, and repairing electronics and software
Education
High School Diploma -
North Gaston
Dallas NC 05-2024
Skills
- Client management
- Hardware installation
- Diagnostic skills
- System testing
- Hardware diagnostics
- Equipment Repair
- Hardware replacement
- Software repair
- Mobile device troubleshooting
- Computer system repair
- Advanced troubleshooting
- Computer system maintenance
- Customer service
Timeline
Geek Squad Advanced Repair Agent
Best Buy
08.2024 - Current
Sales Associate
Best Buy
06.2023 - 11.2024
Geek Squad Agents Retail Store
Best Buy
02.2023 - 08.2023
High School Diploma -
North Gaston
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