Jayla Edwards
Summerville
Summary
I am a dedicated and results-driven professional who consistently exceeds expectations in all tasks. I excel in building strong relationships with coworkers and customers, fostering a collaborative and positive work environment. Highly adaptable to various work settings, I am a fast and efficient worker who actively seeks ways to streamline processes while delivering high-quality results. A quick learner with a passion for acquiring new knowledge, I am eager to contribute to the success of any workplace.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Acute Heating & Cooling
02.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier
Walmart
06.2022 - 08.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
Nothing Bundt Cakes
05.2021 - 08.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Education
Bachelor's - Major Child Development & Minor Psychology
Charleston Southern University
North Charleston, SC05.2026
High School Diploma -
Berkeley High School
Moncks Corner, SC06.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
Timeline
Customer Service Representative
Acute Heating & Cooling
02.2023 - Current
Cashier
Walmart
06.2022 - 08.2022
Cashier
Nothing Bundt Cakes
05.2021 - 08.2021
Bachelor's - Major Child Development & Minor Psychology
Charleston Southern University
High School Diploma -
Berkeley High School
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