Jayla Harris
Columbia
Summary
Highly motivated and customer-focused sophomore college student with a strong background in delivering exceptional service and building positive relationships. Skilled in effective communication, problem-solving, and conflict resolution to ensure customer satisfaction and loyalty. Demonstrates a positive attitude and the ability to work well under pressure in fast-paced environments. Proven track record of handling customer inquiries efficiently and professionally while maintaining a positive and friendly demeanor.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Lowes Home Improvment
04.2023 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Crew Member
Raising Cane's Restaurants
01.2021 - 08.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Housing Spur
University of South Carolina
09.2024 - Current
Education
Bachelor of Arts - Social Work
University of South Carolina
Columbia, SC05-2027
High School Diploma -
Fort Dorchester High School
North Charleston, SC05-2023
Skills
- Conflict resolution
- Customer service
- Community engagement
- Active listening
- Team collaboration
- Friendly, positive attitude
- Problem-solving
Timeline
Housing Spur
University of South Carolina
09.2024 - Current
Customer Service Representative
Lowes Home Improvment
04.2023 - 08.2024
Crew Member
Raising Cane's Restaurants
01.2021 - 08.2021
Bachelor of Arts - Social Work
University of South Carolina
High School Diploma -
Fort Dorchester High School
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