Jaynae A. Rice

• Resolved customer inquiries by providing clear information about products and services.
• Identified issues by conducting thorough analysis of customer feedback and concerns.
• Facilitated product demonstrations to enhance customer understanding and engagement.
• Supported team efforts by sharing insights on customer preferences and trends.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Managed high call volume with exceptional time management skills, minimizing wait times for customers.
• Identified upselling and cross-selling opportunities, contributing to increased sales.
• Investigated and resolved customer inquiries and complaints quickly.
• Facilitate payment processing, generate invoices, reconcile daily cash transactions, and perform bank deposits.

• Managed daily customer support queues, handling an average of 60 to 80 calls per shift.

• Provided prompt responses to both internal and external customer inquiries via telephone.

• Addressed critical issues while ensuring the maintenance of precise customer records in a professional manner.

• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Managed multiple customer queries simultaneously, ensuring timely and accurate responses.

• Followed all company policies and procedures to deliver quality work.
• Compiled all essential documentation and applications required for the processing if ID badge.
• Managed multiline phone system, directing calls to the appropriate departments.
• Generate reports and presentations utilizing Excel, Publisher, Adobe and Access.
• Design and distributed informational flyers and event announcements for Midlands Technical College.