Jayzmon Jamison
Aiken
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Machine Operator
Shaw Industries
Aiken
04.2024 - Current
- Collaborate with other departments when necessary for successful completion of projects.
- Observe machine operations to detect any problems or defects in the finished product.
- Load raw materials into machines according to specified measurements.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Monitored and observed production line to watch for pile-ups and jams.
Customer Service Representative
Circle K
Aiken
10.2019 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Agent
Sitel
05.2020 - 11.2023
- Demonstrate empathy in handling difficult situations, fostering trust, and loyalty among customers.
- Help a large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Ensure compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Increase first-call resolution rates by carefully listening to customers' needs and providing accurate information based on their inquiries.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained strong call control and quickly worked through scripts to address problems.
- Managed high-volume of inbound and outbound customer calls.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Cashier/Customer Service
Spirit Halloween Super Store
08.2017 - 10.2017
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Denmark- Olar High School
06-2009
Skills
- Customer Service
- Outstanding communication skills
- Call center experience
- Empathetic and genuine
- Customer Complaint Resolution
- CRM Software
- Salesforce CRM
- Product Knowledge
- Insurance Verification
- Medical terminology knowledge
- Patient confidentiality
- HIPAA Compliance
- Machine operation
- Customer service
- Effective communication
- Attention to detail
Timeline
Machine Operator
Shaw Industries
04.2024 - Current
Customer Service Agent
Sitel
05.2020 - 11.2023
Customer Service Representative
Circle K
10.2019 - 05.2024
Cashier/Customer Service
Spirit Halloween Super Store
08.2017 - 10.2017
High School Diploma -
Denmark- Olar High School