Jazmin Russell
Columbia
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Maximus Call Center
09.2023 - 02.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled customer inquiries and suggestions courteously and professionally.
Receptionist
WellNow Urgent Care
07.2022 - 09.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
Medical Assistant
Rochester General Hospital
09.2020 - 06.2022
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
Education
Associate of Applied Science - Medical Assisting
Swedish Institute
New York, NY07.2017
Skills
- Troubleshooting
- Social Perceptiveness
- Problem-Solving
- Computer Skills
- Data Management
- Team building
- Time Management
- Critical Thinking
- Data Collection
- Paperwork Processing
- Follow-up skills
- Patient confidentiality
- Claims Processing
Timeline
Customer Service Representative
Maximus Call Center
09.2023 - 02.2024
Receptionist
WellNow Urgent Care
07.2022 - 09.2023
Medical Assistant
Rochester General Hospital
09.2020 - 06.2022
Associate of Applied Science - Medical Assisting
Swedish Institute
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