Summary
Work History
Education
Skills
Timeline
Generic

Jazzi Barnes

Spartanburg

Summary

I am dedicated with extensive experience as a Restaurant Hostess at Rigsby's Kitchen. Expert in customer service and multitasking, enhancing guest satisfaction through effective seating management and relationship building. Recognized for resolving complaints and fostering a welcoming atmosphere, contributing to a seamless dining experience and promoting repeat business. I am also proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Offering warm and approachable demeanor, eager to learn and grow in dynamic restaurant environment. Brings foundational understanding of customer service principles and can quickly adapt to new systems and processes. Ready to use and develop communication and organizational skills.

Work History

Restaurant Hostess

Rigsby's Kitchen
01.2025 - Current
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Checked in with servers to confirm preparedness before seating customers.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
  • Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Watched dining area staff to evaluate server loads and calculate accurate wait times.
  • Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
  • Communicated clearly with kitchen staff about guest needs and dietary restrictions, ensuring accurate orders were prepared as requested.
  • Adapted to various dining room configurations during private events or seasonal changes, maximizing available space for optimal guest flow.
  • Supported restaurant promotions and events by informing guests of upcoming happenings or special menu items.
  • Streamlined table turnover process by quickly identifying available seating options for incoming diners.
  • Increased efficiency by organizing menus and updating daily specials boards before each shift.
  • Reported problematic guests to management to foster safe and pleasant environment.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Seated patrons based on guest preferences and seating availability.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Provided patrons with estimated waiting times during peak service hours.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Promoted business loyalty by fostering positive customer relationships.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.
  • Opened and closed seating sections according to volume of guests.
  • Delivered pick-up and curbside orders to guests.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Advised customers about special offerings and menu items to help drive sales.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Maintained balanced cash drawer with correct money values and accurate documentation.

Education

High School Diploma -

Spartanburg High School
Spartanburg, SC
05-2027

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Active learning
  • Cleanliness and hygiene
  • Complex Problem-solving
  • Handling complaints
  • Relationship building
  • Coordinating tasks
  • Table bussing
  • Guest relations
  • Supply restocking
  • Server support
  • Memory retention
  • Service prioritization
  • Dining room management

Timeline

Restaurant Hostess

Rigsby's Kitchen
01.2025 - Current

High School Diploma -

Spartanburg High School
Jazzi Barnes