Jazzmine McLaughlin Hales
Sumter
Summary
Experienced Customer Service Representative with 10 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Overview
10
10
years of professional experience
Work History
Claims II Agent
Tricare For Life
09.2023 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Medicare Customer Service Representative
Palmetto Gba
03.2019 - 06.2023
- Enhanced customer satisfaction by efficiently addressing and resolving Medicare-related inquiries.
- Provided exceptional support to Medicare beneficiaries, guiding them through coverage options and plan details.
- Managed a high volume of inbound calls, adeptly navigating multiple systems while maintaining focus on customer needs.
- Maintained strong working knowledge of Medicare regulations, ensuring accurate information dissemination to clients.
Banking Customer Service Representative
Sykes
09.2015 - 02.2019
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
- Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
Education
High School Diploma -
Crestwood High School
Sumter06-2012
Skills
- Problem-solving skills
- Positive attitude
- Customer service and care
- Problem-solving
Timeline
Claims II Agent
Tricare For Life
09.2023 - Current
Medicare Customer Service Representative
Palmetto Gba
03.2019 - 06.2023
Banking Customer Service Representative
Sykes
09.2015 - 02.2019
High School Diploma -
Crestwood High School
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