Jean Marie Murphy

• Took a planned career pause to raise my children, developing advanced organizational, leadership, and problem-solving skills transferable to professional growth.

• Recruited with my former HomePoint team after our broker-onboarding innovation gained industry recognition, bringing that proven growth strategy to scale at PennyMac as a start-up business development department.

• Collaborated as a core member of the start-up business development team for broker relationships
• Built partnerships with brokers and financial institutions nationwide, with focus on high-volume accounts.
• Onboarded 450+ new broker partners, expanding wholesale origination channel.
• Partnered with specialized team of Account Executives to secure $500M+ accounts in competitive markets.
• Delivered tailored presentations to large financial institutions, aligning with product interests.
• Consulted with brokers on loan products, guidelines, and origination process.
• Reconciled suspended renewal partnerships 180+ days old, restoring revenue.
• Developed targeted email campaigns to improve conversions across sales cycle.
• Executed referral partnerships and cold call outreach to grow pipeline.
• Mentored new teammates on systems, call flow, and objection handling.

• Originated mortgage loans by establishing client relationships and generating new business through referrals.
• Consistently achieved monthly volume exceeding $1 million while mentoring new mortgage analysts.
• Customized loan programs by analyzing customer financial situations and aligning with long-term goals.
• Provided options for accessing cash for investments, debt elimination, and home purchases.
• Collected financial documents and analyzed credit and client goals to enhance scores and resolve outstanding debts.
• Collaborated closely with processors and underwriters to expedite loan approval processes.
• Maintained strong customer relationships in a saturated market

Promoted from Senior Sales Associate (Jan 2016 - September 2016)

• Managed leasing, marketing, and resident relations for real estate investment firm
• Increased occupancy from 85% to 97% within five months, positioning property for sale.
• Averaged 32% closing rate (goal: 25%) and 60% renewal rate (goal: 50%).
• Boosted Google property review rating from 4.1 to 4.4 through effective resident engagement.
• Executed monthly sales plans and presented financial overviews to Regional Manager.
• Converted leads into live traffic, exceeding conversion rates by 15%.
• Trained new associates in sales techniques, delivering weekly evaluations to Regional Manager.
• Organized marketing events and maintained consistent follow-up with residents.

Promoted from Recruiting Specialist (April 2014 - June 2015)

• Contributed from the ground floor of a start-up that developed into a market leader in investigative insurance claims.
• Recruited over 200 independent HVAC technicians nationwide for insurance damage assessments.
• Created and maintained comprehensive lists of licensing requirements for HVAC technicians.
• Reviewed resumes, screened backgrounds, and developed a 10-step onboarding process to ensure technician quality.
• Organized and distributed new-hire packets post-onboarding to streamline integration.
• Executed cold-calling campaigns to recruit qualified technicians in underrepresented areas.
• Managed a high volume of 'Technician Request' inquiries, reducing report finalization time from 8-12 days to 1-3 days.

• Managed incoming and outgoing call flow, enhancing communication efficiency.
• Conducted property tours for potential residents to boost occupancy rates.
• Assisted existing residents with inquiries to improve satisfaction and retention.
• Achieved occupancy rate of 93% or higher in Charlotte market.
• Increased renewal rent roll growth by over $1,500 per month through strategic marketing initiatives.