Jean Sa
Hollywood
Summary
Business professional with strong administrative, organizational, customer service, sales and accounting skills. Valued team player with flexible approach to changing needs with focus on achieving results. Reliable and adaptable, ensuring smooth operations and seamless communication in all work environments.
Overview
20
20
years of professional experience
Work History
Ticket Coordinator (Temporary Position)
Historic Charleston Foundation
12.2024 - 04.2025
- Answered incoming phone calls, voice mails, web inquiries and emails related to The Charleston Festival, which occurred March 13-April 13, 2025.
- Handled ticket sales, training ticket staff, and provided information to encourage sales of events offered.
- Enhanced customer satisfaction by efficiently managing ticketing operations and addressing inquiries.
- Arranged and organized schedules for ticket staff, at both the office and ticket office. Responsible for keeping inventory of ticketing materials at the ticket office.
- Acted as the primary point of contact for customers, board members and for the marketing team, ensuring smooth coordination of ticketing logistics.
- Provided exceptional customer service by promptly resolving issues related to ticket purchases and event logistics.
Accounts Receivable Manager
Etherio Group, Inc.
05.2022 - 09.2024
- Responsible for all billing for 5 divisions of the company - one for Hotel Marketing - the others for Corporate Meetings & Events
- Reviewed SOWs and contracts to generate the invoices, based on the billing schedule
- Coordinated with the event planners/client service representatives to verify details of billing/collections/follow up
- Assisted with the implementation of NetSuite from Great Plains in January of 2023- assisted with the setup of items/customers and workflows
- Utilized Monday.com for organizing tasks, as well as Smartsheet and Sharepoint to share spreadsheets and billing and collection updates with other departments
- Organized shared folders for tax documents, W9s and other new customer forms, as well as Purchase Orders and contracts
- Followed up with clients for payments and with hotels for commission payments
- Posted all payments for all bank accounts with both Bank of America and Wells Fargo
- Prepared AR Aging reports to review with department heads on a monthly basis
- Booked intercompany journal entries as needed
- Implemented new credit card processing software within NetSuite - Paystand - and set up automatic email follow ups within the system for payment reminders of past due invoices
- Familiarized myself with the Stripe portal to handle other credit card payments for event registrations
- Downloaded reports from Paystand and Stripe for monthly credit card reconciliation
- Assisted with the matching of bank transactions for monthly bank statement reconciliations
AR/AP Supervisor
MiX Telematics North America
09.2018 - 03.2022
- Responsible for overseeing daily billing and invoicing entries for both the AR and AP
- Process biweekly payments to vendors of approximately $300K and weekly payments for employee expense reports through SAP Concur/GP
- Confirm GL coding on all vendor invoices
- Prepare annual 1099s for vendors
- Submit payments through our account with HSBC via international wire and/or ACH payments regularly
- Meet with both the Controller and CFO weekly to go over billing/collections and vendor payment review
- Maintain relationships with our high- end customers - billing over $2M monthly
- Participate in quarterly inventory in our parts warehouse to assist with reconciliation of the fixed assets
- Coordinate with the Logistics Manager regarding invoicing clients for parts to ensure accuracy
- Implement new processes for both billing and AP processing to ensure efficiency
- Work with client care and scheduling department to obtain information needed to process both vendor invoices and customer billing
- Utilize multiple systems on a daily basis as needed, including learning to use SAP Concur to simplify the AP process
- Create presentations for the Controller and CFO regarding AR and AP by utilizing pivot tables in Microsoft Excel to provide summarized information needed
- Approve payroll hours/vacation/sick time in Namely portal
- Participate in meetings with other managers in the company regarding personnel issues and to improve employee relations
- Experience working with our quarterly and annual audit team with their documentation requests
AR/AP Manager
Cell Science Systems
11.2016 - 08.2018
- Primary responsibilities include overseeing day to day operations and managing cash flow for a small independent laboratory with revenues of approximately $600K monthly
- Managed 5 billing/collection representatives, Accounts Payable assistant, Purchasing Manager and HR/Payroll Manager
- Maintained relationships with suppliers, insurance representatives and other vendors which service the business
- Negotiated contracts with vendors
- Met regularly with the CEO regarding decisions related to marketing, personnel and finances
- Signer on all bank accounts and maintained a relationship with our banking representatives at Wells Fargo
- Held weekly AP and AR meetings to go over needs and expectations
- Worked with multiple departments within the company to ensure operations ran efficiently - specifically, the lab, sales, IT, nutrition and administrative staff
- Interviewed, hired and trained administrative personnel
- Supervised HR and payroll manager regarding accuracy of payroll and benefits decisions as well as company policies
- Implemented billing and collection policies
- Reviewed and audited expense reports
- Responsible for $500 petty cash and reconciliation
Accounts Receivable Supervisor
Cendyn
05.2014 - 11.2016
- Managed a portfolio of accounts averaging $8 million monthly, which includes our Tier One clients - Trump, Noble House Hotels, Starwood Corporate, Hyatt and Hilton Worldwide
- Worked closely with the sales department and VPs regarding any concerns/issues with client in conjunction with collection efforts
- Regularly reviewed new client contracts to ensure we are compliant with the terms of the contract, for payment expectations in a timely manner
- Processed credit card payments and bank deposits
- Performed monthly internal billing audit to ensure accuracy of the recurring charges monthly/quarterly/annual billing of our clients
- Regularly utilized Salesforce to confirm status of services for our clients, along with running weekly and monthly reports to confirm billing occurred as necessary
- Interviewed, trained and coached new employees in a positive direction to ensure success in the department
Billing/Office Manager
AML Diagnostics, Inc.
09.2012 - 04.2014
- Responsible for billing and setting up of all new customer accounts in QuickBooks
- Implemented procedures for all purchasing/vendor relations for the lab
- Arranged for all services needed for the office, cleaning service, water delivery, internet, etc.
- Processed all credit cards and deposited checks
- Retained a collection agency to handle accounts over 90 days which deemed uncollectible
- Handled international shipping concerns/needs with FedEx representative
- Tracked hours for part-time employees and vacation/sick time for payroll
- Set up our CPT codes into our billing software (Kareo) for medical insurance billing
- Coordinated with the lab manager to ensure HIPAA compliance based on new rules established in 2013
Billing Manager
Integrated Practice Resources, LLC
07.2009 - 07.2012
- Managed 2 employees, 1 full-time receptionist and 1 part-time billing assistant
- Responsible for all insurance verification and billing for all patients- including major medical, workers compensation and personal injury insurances
- Posted all incoming checks to multiple accounts
- Provided insurance appeal letters to our clients
- Coordinated with the travel department daily for scheduling purposes
- Ensured that the office supplies and other office services were maintained properly on a regular basis
Accounts Receivable / Customer Service
Cell Science Systems
05.2005 - 07.2009
- Processed incoming blood specimens for billing
- Implemented insurance claim filing for the laboratory
- Accounts Receivable for domestic sales averaging 12K per day and international sales which averaged approximately 50K monthly
- Provided the General Manager with monthly aging reports and maintained proper collections procedures
- Trained new salespeople/customer service and administrative personnel
- Responsible for the preparation of the appropriate shipping documentation for overseas clients
- Followed up on sales leads which were generated through our Website.
- Corresponded regularly with medical professionals, such as doctors, nurses, nutritionists, and dieticians
- Generated an average of 8K sales per month of which I earned 3-5% commission on a monthly basis
Education
Bachelor of Science - Marketing
Long Island University
Greenvale, NYSkills
- Ticket management utilizing Blackbaud Altru software
- Management experience
- Sales and administrative support
- Billing and Collections/Accounts Payable
- Customer Service
- Highly skilled in Microsoft Outlook, Excel, NetSuite and Salesforce
Timeline
Ticket Coordinator (Temporary Position)
Historic Charleston Foundation
12.2024 - 04.2025
Accounts Receivable Manager
Etherio Group, Inc.
05.2022 - 09.2024
AR/AP Supervisor
MiX Telematics North America
09.2018 - 03.2022
AR/AP Manager
Cell Science Systems
11.2016 - 08.2018
Accounts Receivable Supervisor
Cendyn
05.2014 - 11.2016
Billing/Office Manager
AML Diagnostics, Inc.
09.2012 - 04.2014
Billing Manager
Integrated Practice Resources, LLC
07.2009 - 07.2012
Accounts Receivable / Customer Service
Cell Science Systems
05.2005 - 07.2009
Bachelor of Science - Marketing
Long Island University
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