Jean-Yves Kilindo
Barbarons, Grand Anse Mahe, Mahe, Seychelles
Summary
Skilled young professional motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences.
Overview
11
11
years of professional experience
Work History
Villa Host
Constance Ephelia Resort
Port Launay,Mahe, Seychelles
08.2017 - Current
- Greeted guests and provided assistance upon their arrival.
- Provided personalized customer service to ensure satisfaction of guest needs and expectations.
- Maintained accurate records of guest preferences in order to provide a more personal experience for future visits.
- Managed complaints and inquiries from guests promptly and professionally.
- Conducted tours of the facility, highlighting amenities and services available to guests.
- Assisted guests with transportation needs, booking taxi cabs or rental cars when necessary.
- Processed payments for room charges, taxes, incidentals. using a POS system.
- Provided concierge services including restaurant recommendations or directions around town.
- Responded to guests, including email, telephone and in-person inquiries.
- Assisted guests in answering questions and completing check-in and check-out processes.
Aircraft Attendant
Zil Air
Pointe Larue, Mahe, Seychelles
01.2017 - 07.2017
- Ensured that all customer service standards were met or exceeded during each shift.
- Responded promptly to customer inquiries regarding services offered or product availability.
- Assisted other staff members in completing tasks as needed.
- Provided friendly reminders to customers about upcoming events or promotional offers.
- Maintained cleanliness, neatness and organization of customer areas.
- Communicated with management regarding special requests to meet guests' needs.
Host Attendant
Variety Cruises
Victoria , Mahe, Seychelles
01.2016 - 01.2017
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Provided customers with accurate wait times and monitored waiting list.
- Processed payments from customers using a POS system.
- Managed incoming calls during busy shifts.
- Provided excellent customer service by anticipating customer needs.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Contributed to team efforts by accomplishing related tasks as needed.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
Business Class Attendant
Cat Cocos
Victoria, Mahe, Seychelles
01.2013 - 01.2016
- Informed management of any safety hazards or customer complaints immediately.
- Maintained cleanliness, neatness and organization of customer areas.
- Planned and executed voyages, taking into account weather conditions, tides and currents.
- Ensured that all navigation equipment was correctly maintained and operational.
- Maintained accurate records of voyage activities such as daily log entries, port clearance documents.
- Prepared periodic reports detailing voyage progress along with any incidents encountered en route.
- Assisted passengers in boarding and disembarking from the vessel in accordance with safety guidelines.
- Trained crew members on navigation, boat handling and medical emergencies.
- Provided extensive mentoring and assistance to crew members, helping employees accomplish tasks more efficiently.
Education
Certificate In Fishing Technology -
Seychelles Maritime Academy
Providence, Mahe, Seychelles12-2012
Secondary Education -
Anse Boileau Secondary School
Anse Boileau, Mahe, Seychelles11-2011
Primary Education -
Anse Boileau Primary
Anse Boileau, Mahe, Seychelles12-1999
Skills
- Team Collaboration
- Fast Learner
- Email and Telephone Etiquette
- Decision-Making
- Time Management Abilities
- Adaptability and Flexibility
- Quality Control
- Active Listening
Accomplishments
- 05th February 2022- Completed South African Butler Academy International Hotel Butler Training Programme At Constance Ephelia Resort.
Languages
Creole
First Language
English
Proficient (C2)
C2
French
Advanced (C1)
C1
REFERENCE 1
Sanath Dharmakeerthi
Assistant Villa Manager
Constance Ephelia Resort
Port Launay, Mahe, Seychelles
Tel: +2482529541
REFERENCE 2
Alysen Hasoon
Front Office Manager
Mango House Seychelles, LXR Hotels & Resorts
Anse Aux Poules Bleues,Baie Lazare, Mahe, Seychelles
Tel: +2482812523
Timeline
Villa Host
Constance Ephelia Resort
08.2017 - Current
Aircraft Attendant
Zil Air
01.2017 - 07.2017
Host Attendant
Variety Cruises
01.2016 - 01.2017
Business Class Attendant
Cat Cocos
01.2013 - 01.2016
Certificate In Fishing Technology -
Seychelles Maritime Academy
Secondary Education -
Anse Boileau Secondary School
Primary Education -
Anse Boileau Primary
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