Jean Arene Yannick Thomas
Mission Cross Road, Lallmatie
Summary
Industrious and detailed person with more than 14 years of experience maintaining financial records and reviewing financial activity. Polished in spreadsheet creation, report preparation and data analysis. Quick and accurate to meet strict deadlines and manage multiple tasks.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Cost Controller
Constance Hotels
Seychelles
09.2023 - Current
- Analyzed cost data to identify spending trends and areas for improvement.
- Developed budgets and forecasts to guide financial planning processes.
- Reviewed invoices and contracts to verify accuracy of financial documents.
- Prepared detailed reports on costs for management review and decision-making.
- Monitored inventory levels to control expenditures and prevent overstocking.
- Assisted in implementing cost-saving initiatives across various departments.
- Trained staff on financial procedures and best practices for cost management.
- Monitored and reported on the financial performance of projects, ensuring accuracy of data.
- Developed systems for monitoring inventory levels and making necessary adjustments when needed due to fluctuations in demand or supply shortages.
- Produced financial reports and audit documentation to facilitate internal and external auditing.
- Created internal controls and corrective actions to reduce risk or deficiencies.
- Worked closely with department managers to develop cost-effective solutions for ongoing projects.
- Oversaw month-end closing process, prepared financial statements and managed advanced reconciliations.
Night Auditor
Constance Hotels
Praslin
11.2008 - 09.2023
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reconciled the credit card batch upload.
- Verify accuracy in the posting from Front Office including Late check out posting and report any discrepancy.
- Verify rebate/adjustment processed at front office level and report any discrepancy which is not in line with the corporate procedures.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Ran end-of-day computer functions and closed out reports, submitting details to the Financial Controller and Head of Department for review.
- Performed balance procedures for hotel accounts and resolved discrepancies.
- Completed nightly updates to hotel rates and individual room charges.
- Generated daily, weekly and monthly revenue reports to close out day and meet objectives.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
- Coded invoices and other records to maintain organized and accurate records.
Call Center Agent
Infinity
Eben
05.2008 - 10.2008
- Managed high-volume of inbound and outbound customer calls.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Maintained strong call control and quickly worked through scripts to address problems.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Updated customer accounts, addresses and contact information within call management databases.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Shop Attendant
One & Only St Geran Hotel
Flacq
01.2008 - 04.2008
- Welcomed customers and offered assistance by asking open-ended questions.
- Restocked shop items and organized shelves.
- Priced merchandise by attaching price tags or stickers.
- Assisted customers with decision-making process by sharing benefits and advantages of various options.
- Set up and maintained store displays.
- Counted product stock to provide accurate inventory information.
- Rang up customers at cash register to process sales transactions.
- Located specific merchandise, presented to customer and listened to feedback or helped with additional requests.
- Minimized theft using deterrent techniques and reported thefts or losses to the shop manager.
- Booked lessons and made tee time reservations.
- Maintained work area organization and cleanliness to uphold production levels and safety standards.
- Brought customer issues to immediate attention of supervisor to achieve quick resolutions.
- Organized supplies and tracked stock levels to maintain inventory records and request reorders.
- Helped shop personnel complete assignments.
- Completed daily checklists for smooth shop operations.
- Maintained ideal stock levels of work supplies for shop needs.
Education
High School Diploma -
Darwin College
FlacqSkills
- Property Management Software - Opera, Touche, Micros, Web Prolific, CEGID, Spa Booker
- Call Management System
- Staff Training
- Customer Service
- Problem-Solving
- Processing Registrations
- Overseeing Front Desk
- Reporting Capabilities
- Inventory Oversight
- Monitoring Revenue
- Analytical Thinking
- Strong Work Ethic
- Multitasking and Organization
- Time Management
- Financial Reporting
- Conflict/Issue Documentation
- Performance Tracking
- Account Balancing
- Training and Mentoring
- Property Management
- Revenue Monitoring
- Balancing Transactions
- Credit and Cash Payments
- Teamwork and Collaboration
- Revenue Tracking
- Ledger Updates
- Oral and Written Communications
- Records Management
- Daily Reporting
- Financial Management
- Punctual and Dependable
- Generating Reports
- End-of-Day Processes
- Posting Charges
- Accounting Processes
- Report Generation
- Accounting Principles
- Balancing Accounts
- Mail and Packages
- Account Reconciliation
- Night Audit Reports
- Account Audits
- Occupancy Rates Analysis
Languages
English, French
First Language
English
Proficient
C2
French
Proficient
C2
Accomplishments
- Led team to achieve target, earning recognition from upper management and financial reward.
- Recognized as Employee of the month for outstanding performance and team contributions.
- Consistently maintained high customer satisfaction ratings.
Affiliations
- Merit awarded for Voluntary Services.
Additional Information
- Performed several cross exposures within the Finance department including Cost Control and Accounting.
Certification
- Certification in Accounting at A Level - Higher School Certificate
Timeline
Cost Controller
Constance Hotels
09.2023 - Current
Night Auditor
Constance Hotels
11.2008 - 09.2023
Call Center Agent
Infinity
05.2008 - 10.2008
Shop Attendant
One & Only St Geran Hotel
01.2008 - 04.2008
High School Diploma -
Darwin College