Jeanna Martin
Charleston
Summary
Dynamic and versatile professional with proven expertise in case management, customer service, and conflict de-escalation. Adept at problem-solving and excelling in high-pressure environments, with a strong track record of policy development and writing. I bring a meticulous approach to organizing and multitasking, ensuring accurate documentation and delivering exceptional results. My ability to balance complex projects while providing empathetic and effective support sets me apart as a leader committed to both community service and operational excellence.
Overview
9
9
years of professional experience
Work History
Adoptions Case Manager
SC Department of Social Services
02.2023 - 08.2024
- Applied customer service skills by providing empathetic support to children and families, assisted in case management with the guidance of treatment plans and problem-solved by de-escalating children in crisis.
Instructor
Auto Safe Driving School
04.2021 - 08.2023
- Taught students essential driving skills through structured lessons and leveraged problem-solving skills to identify the root causes of students’ challenges, creating tailored strategies to enhance their driving skills and build confidence behind the wheel.
- Part-Time
Office Manager
Blue Palmetto Training Consultants, LLC
09.2015 - 03.2022
- Managed payroll operations by ensuring timely and accurate disbursement to employees, handled orders by tracking inventory, placing orders with vendors, and addressed client inquiries and concerns via phone and email, resolving issues efficiently while maintaining a positive rapport with clients.
Law Enforcement Officer
Mauldin Police Department
06.2019 - 09.2020
- Utilized and quickly assessed incidents and applied conflict de-escalation skills to quickly assess and resolve incidents. Demonstrated strong organizational skills by maintaining accurate and detailed reports on incidents, arrests, and case reports.
Telecommunications (DISPATCHER)
Greer Police Department
07.2017 - 04.2019
- Analyzed situations in real-time to identify potential risks and prioritize emergency response efforts. Handled multiple incoming calls, monitored radio communications, and dispatched units simultaneously without compromising the quality of service. Provided customer service and de-escalation techniques to calm individuals in high-stress situations, gathering essential information while providing reassurance and guidance.
Education
Bachelor of Science - Sociology
Arizona State University
05.2019
Bachelor of Science - Criminology & Criminal Justice
Arizona State University
05.2019
Associate of Science - Criminal Justice
Tri-County Technical College
07.2015
Skills
- Customer Service
- Case Management
- Conflict De-escalation
- Problem Solving
- Policy Development and Writing
- Organization and Multitasking
- Conflict Resolution and Critical Thinking
- Case documentation
Timeline
Adoptions Case Manager
SC Department of Social Services
02.2023 - 08.2024
Instructor
Auto Safe Driving School
04.2021 - 08.2023
Law Enforcement Officer
Mauldin Police Department
06.2019 - 09.2020
Telecommunications (DISPATCHER)
Greer Police Department
07.2017 - 04.2019
Office Manager
Blue Palmetto Training Consultants, LLC
09.2015 - 03.2022
Bachelor of Science - Criminology & Criminal Justice
Arizona State University
Associate of Science - Criminal Justice
Tri-County Technical College
Bachelor of Science - Sociology
Arizona State University
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