Committed and motivated Project Manager with exceptional customer service and decision-making skills. Strong work ethic, professional demeanor and great initiative. Skilled at identifying or anticipating problems and providing solutions. Looking for a new opportunity to learn and grow.
Overview
25
25
years of professional experience
Work History
Program Coordinator
SC Department of Insurance
Columbia, SC
06.2025 - Current
Timely process online licensing and appointment, initial and renewal, applications for licensing for Pharmacy Benefits Managers, Pharmacy Service Administrative Organizations, Premium Service Companies, Service Contract Providers, Third-Party Administrators, Utilization Review/Private Review Agents.
Screen applications to ensure they have been accurately completed and the business entity applying for licensure meets the requirements of South Carolina law, regulations, and departmental policies.
Review contracts for vital requirements that are submitted for use in SC. This includes making sure all of the legal requirements are met to protect the consumers that will buy the contracts.
Respond to public inquires by phone, email or in person, including those from the Licensee, prospective Licensees, or stakeholders, regarding the licensing and/or complaint process.
Project Manager II
Segra
Columbia, SC
05.2014 - 03.2025
Managed projects from procurement to completion.
Coordinated meetings with other depart managers and served as main liaison between sales, engineering, and installations.
Communicate project progress for large elite profile customers to key stakeholders as required.
Partner with internal boundary partners to ensure order quality, movement and timely completion for customer satisfaction and to meet organizational goals and objectives.
Kept projects on schedule by managing deadlines and adjusting work flows.
Scheduled technicians for new installs of internet, data, and phone systems.
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Order Entry
Spirit Communications
Columbia, SC
08.2013 - 05.2014
Data entry for all incoming sales in to the company program for the ordering system.
All orders had to be researched for correct information and any incorrect information was then appended.
Individual Sales Coordinator
Carolina Care Plan
SC
01.2008 - 08.2013
To obtain all pertinent information to have a completed application for processing.
Update a database for all individual applications for reports.
Answer incoming calls from agents and answer general benefit questions and billing inquiries.
Reply to emails and faxes for general under writing questions and pre-screening.
Obtained and maintained LA&H license to sell accident and life insurance.
Provider Refund Specialist
Carolina Care Plan
SC
09.2001 - 01.2008
Research checks received daily and input in to database.
Helped create database and reports for all incoming checks.
Sent check copies and backup research to claims for processing.
Entered W-9 information and check 1099 process at the end of the year.
Worked unclaimed property.
Check traces for all accounts and stop payments.
Maintain off site storage of financial records including record retention, tracking boxes and on/off site requests.
Education
Some College (No Degree) - Accounting and Management courses
Midlands Technical College
West Columbia, SC
Skills
Project Management
Project Planning
Client services
Communication
Scheduling proficiency
Attention to detail
Problem-solving
Decision-making
Active listening
Time management
Teamwork
Project tracking
Timeline
Program Coordinator
SC Department of Insurance
06.2025 - Current
Project Manager II
Segra
05.2014 - 03.2025
Order Entry
Spirit Communications
08.2013 - 05.2014
Individual Sales Coordinator
Carolina Care Plan
01.2008 - 08.2013
Provider Refund Specialist
Carolina Care Plan
09.2001 - 01.2008
Some College (No Degree) - Accounting and Management courses