Jeff House
Trusted Home Services
Conway
1
Certification
23
years of professional experience
Dynamic General Manager with proven expertise in operations management, team building, and customer relations. Known for enhancing service delivery and fostering employee engagement to drive organizational success.
Work History
General Manager
8 Years 10 Months- Led operational strategy to enhance service delivery and customer satisfaction.
- Streamlined processes by implementing new service management software, improving workflow efficiency.
- Analyzed market trends to adjust service offerings, increasing competitive positioning in local markets.
- Developed and executed training programs for staff, fostering skill enhancement and team cohesion.
- Oversaw budget allocation and financial forecasting, ensuring resource optimization across departments.
- Collaborated with cross-functional teams to align goals and support organizational growth strategies.
- Cultivated strong client relationships through proactive communication and tailored service solutions.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Enhanced customer satisfaction with the introduction of a customer feedback system, leading to service improvements and repeat business.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
- Accelerated digital transformation by overseeing adoption of cloud-based solutions, improving data accessibility and security.
General Manager
3 Years 8 Months- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Established performance metrics for service quality, driving continuous improvement initiatives within teams.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning. Company grew from 800K per year to 7.2 million a year in less than 3 years.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
Building Services Manager
10 Years- Managed vendor relationships, ensuring quality service delivery and cost efficiency.
- Oversaw team performance, providing coaching and mentorship to staff members.
- Streamlined operational workflows, resulting in improved response times for service requests.
- Conducted regular inspections to identify safety hazards and ensure regulatory compliance.
- Responsible for quoting, staging, and managing all US Post Office projects.
- Responsible for quoting and overseeing all commercial HVAC Projects.
- Ensured compliance with all local, state, and federal regulations regarding building codes and safety measures.
Education
High School Diploma
Skills
Operations management
P&L management
Training and development
Collaborative team member
Multi-tasking
Leadership
Inventory control
Staff development
Team management
Effective leader
Client relations
Staff development
Employee training
Verbal and written communication
Client management
Relationship building
Communication
Team player
Deadline management
Accomplishments
- Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Achieved higher profit margins by introducing Service Titan for service departmanet tasks.
- Supervised team of 48 staff members. Along with 15 subcontractor companies.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
NC & SC HVAC contractor license
NC & SC Electrical contractor license
Timeline
General Manager
Trusted Home Services
09.2017 - CurrentRead More
General Manager
Enhanced Heating and Air Conditioning
01.2014 - 09.2017Read More
Building Services Manager
Allen Kelly And Company
01.2004 - 01.2014Read More
South Johnston High School
High School Diploma
Read More