Jeffery Lowery
Columbia
Summary
Dynamic management professional with over 20 years of experience in client and public relations, complemented by a strong supervisory background. Proven ability to lead, motivate, and collaborate with teams of mechanics to achieve optimal performance and safety standards. Expertise in troubleshooting and diagnosing repair issues, particularly within GPS technology and fleet telematics, ensures effective problem-solving and accurate data management. Committed to delivering exceptional customer satisfaction through best practices and dedicated training that enhances team capabilities and work quality.
Professional technician with extensive hands-on experience in troubleshooting, maintenance, and repair of complex systems. Strong focus on team collaboration and achieving results. Reliable with adaptable skill set in diagnostics, electrical systems, and mechanical repairs. Known for effective problem-solving and delivering high-quality outcomes.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
19
19
years of professional experience
1
1
Certification
Work History
TELEMATICS TECHNICIAN
JEFF'S AUTO GROUP, LLC
2015.04 - Current
- Installation and Calibration Interlock Devices for local States DC, VA, NC and SC for all clients charge with DUI 's by their local State Courts.
- Install device in client's vehicle and monthly calibrated
- Installed GPS tracking devices including Lytx hubs, Geotab, CalAmp, NexTraq, Verizon, and AT&T. Supported contract negotiations with vendors such as Homeland Security and Verizon Fleet Division.
- Conducted inspection of in-process or finished product.
- Performed equipment tests, calibrations and repairs to keep machines running smoothly and prevent malfunctions.
- Analyzed and measured final products with precision tools to confirm compliance to specifications and standards.
- Performed inspections and routine maintenance on equipment.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Skilled at working independently and collaboratively in a team environment
- Diagnosed and repaired GPS-related issues, ensuring reliable navigation for clients.
- Provided technical support to clients, enhancing user experience with GPS technology.
- Operated and maintained diagnostic equipment to troubleshoot technical issues efficiently.
- Conducted routine inspections and preventive maintenance on machinery to ensure optimal performance.
ASSEMBLER TECHNICIAN (CONTRACTOR)
Assembler Inc
2017.02 - 2022.11
- Pick up, Delivery, Assemble, Installation & Service Calls; with conjunction of using power tools and supplies to complete In-Home / In -Store assembly or service order projects
- I have service and assembled merchandise such as bicycles, grills, patio furniture, etc
- For various Retailers and In- Home locations.
- Assembled components according to specifications and quality standards.
- Operated machinery and tools effectively to support assembly processes.
- Assembled components according to specifications, ensuring quality and precision in each unit.
- Conducted quality control inspections on finished products to identify defects and ensure compliance with standards.
- Demonstrated versatility in assembling various components using hand tools, power tools, and automated machinery as needed.
CO-OWNER
VIP SERVICES, LLC
2007.03 - 2017.10
- Designed security policies, alarm response protocols and access card guidelines
- Recommended improvements in security systems and procedures
- Monitored the entire facility using CCTV while simultaneously performing dispatch duties
- Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.
- Coordinated logistics and scheduling to ensure timely service execution.
- Analyzed market trends to identify new business opportunities and growth areas.
- Established partnerships with vendors to optimize supply chain management and cost efficiencies.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Developed and implemented operational strategies to enhance service quality and client satisfaction.
- Managed daily business operations, ensuring efficiency and adherence to industry standards.
- Cultivated relationships with clients, fostering loyalty and repeat business through exceptional service.
OWNER/OPERATOR
VIP CLEANING SERVICES, LLC
2007.07 - 2017.09
- Manage and monitored daily activities of 30 customer service teams
- Provided high level of services and leadership support to representatives and clients
- Interviewed, hired and trained new quality cleaning/housekeeping service representatives
- Resolved customer/client questions, issues and complaints.
- Managed daily operations, ensuring efficient workflow and service delivery across multiple client locations.
- Trained and mentored new staff on best practices for cleaning techniques and equipment usage.
- Developed tailored cleaning solutions based on client needs, leading to improved retention rates.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
Education
Associate - Criminal Justice
Parks College
Arlington, VA1997-01
Skills
- Proficiency Experience:
- Employee Supervision
- Safety Practices
- Microsoft Office
- Field Supervision
- Customer Service Relations
- Strong Work Ethic
- Commerical Management
- Computer Savvy
- Customer service
- Wireless communication systems
- Network connectivity
- Quality assurance practices
- GPS device installation
- GPS troubleshooting
- Attention to detail
- Works Well Under Pressure
- Multitasking and organization
- Power Tools and Equipment
- Installation and repair
- Quality control
- Customer interaction
- Tech-Savvy
- Assembly and production
- Hardware installation
Certification
- Certified Field Tech, Drig LLC - Current
- Certified Verizon Reveal Technician - Current
- Certified At&T Technician - Current
- GSA Certified Technician - Current
- Fleet Management (10+ years)
- Receptionist (10+ years)
- ARMED SECURITY (10+ years)
- CUSTOMER SERVICE (10+ years)
- Assembler (10+ years)
- Power Tools (10+ years)
- CCTV (10+ years)
- Fleet Auto Detailing (10+ years)
- Willing to relocate
Languages
English
Timeline
ASSEMBLER TECHNICIAN (CONTRACTOR)
Assembler Inc
2017.02 - 2022.11
TELEMATICS TECHNICIAN
JEFF'S AUTO GROUP, LLC
2015.04 - Current
OWNER/OPERATOR
VIP CLEANING SERVICES, LLC
2007.07 - 2017.09
CO-OWNER
VIP SERVICES, LLC
2007.03 - 2017.10
Associate - Criminal Justice
Parks College
ADDITIONAL INFORMATION
Willing to relocate
Authorized to work in the US for any employer, vendor or government contractor