Jeffery Zensen
Taylors
Summary
Looking to help people find a solution, in a world full of problems. Dynamic and results-driven professional with a strong background in care coordination and admissions within the substance use disorder (SUD) treatment industry. Expertise in designing and implementing individualized care plans, enhancing patient engagement, and improving treatment outcomes. Proven track record of identifying and cultivating strategic partnerships with healthcare providers, insurance companies, and community organizations to expand service offerings, increase referrals, and drive revenue growth. Skilled in client assessments, resource management, and cross-functional team collaboration, with a focus on ensuring holistic, client-centered care. .
Overview
2
2
years of professional experience
Work History
Care Coordinator/ Admissions Counselor
Recovery Centers of America at Greenville
07.2024 - Current
- Identified and pursued strategic partnerships with healthcare providers, insurance companies, and community organizations to expand service offerings and increase client referrals.
- Assessed client needs by conducting thorough intake evaluations, including biopsychosocial assessments, to create individualized care plans.
- Coordinated client care by facilitating communication between treatment providers, case managers, and family members to ensure a holistic approach to recovery.
- Monitored progress of clients by tracking treatment milestones, and conducting regular follow-up assessments to adjust care plans as needed.
- Managed referrals for clients needing specialized services such as sober living, mental health support services, housing, legal support, outpatient services, etc...
- Collaborated with multidisciplinary teams (therapists, counselors, medical professionals) to ensure comprehensive treatment and continuous care throughout the recovery process.
- Provided crisis intervention by responding to clients in acute distress by engaging them to continue treatment.
- Educated clients and families about substance use disorders, treatment options, and recovery resources to promote informed decision-making.
- Documented and maintained accurate records of client progress, treatment updates, and confidential information in compliance with HIPAA and other regulatory standards.
- Developed discharge plans to ensure continuity of care, including follow-up appointments, relapse prevention strategies, and community resources.
- Facilitated group and individual sessions focused on life skills, coping strategies, relapse prevention, and 12 step programming as part of the recovery process.
- Advocated for clients' needs within the treatment system, ensuring they had access to necessary resources and services.
Recovery Support Specialist
Recovery Centers of America at Greenville
02.2024 - 07.2024
- Monitored patient activities and conducted regular safety rounds in compliance with organizational policies, ensuring a secure and supportive treatment environment.
- Supported patient admissions by coordinating intake processes and conducting safety searches for all incoming and current clients to ensure compliance with facility protocols.
- Facilitated therapeutic group sessions, promoting engagement and fostering a supportive environment for clients in recovery.
- Applied working knowledge of 12-Step recovery principles to support patients’ treatment and recovery goals, integrating these methods into care planning and group activities.
- Assisted in de-escalation interventions by providing verbal support during crises, and collaborated with clinical teams in Against Advice (AMA) interventions to ensure patient safety and well-being.
Executive Chef
Nose Dive by Table 301
10.2022 - 01.2024
- Manage vendor relationships, negotiating contracts and sourcing quality ingredients at competitive prices to maintain high standards and reduce costs.
- Lead and oversaw all culinary operations, ensuring high-quality food preparation, presentation, and service across all dining outlets while maintaining consistency with brand standards and guest expectations.
- Develop and execute seasonal, innovative menus, incorporating local, sustainable ingredients to drive guest satisfaction, enhance dining experiences, and boost profitability.
- Manage kitchen staff by recruiting, training, and mentoring chefs and kitchen personnel, fostering a collaborative and efficient team culture while reducing turnover and enhancing team performance.
- Control food costs and labor expenses, utilizing inventory management, portion control, and efficient kitchen workflows to optimize profit margins and meet financial targets.
- Ensure compliance with health and safety regulations, including sanitation, food safety practices, and kitchen cleanliness, maintaining a safe environment for staff and customers.
- Monitor and maintain kitchen equipment, addressing repair and maintenance needs proactively to minimize downtime and extend the lifespan of assets.
- Collaborate with front-of-house management to ensure seamless communication and coordination between kitchen and service teams, improving the overall dining experience and operational efficiency.
- Analyze customer feedback and industry trends to refine menu offerings, innovate new dishes, and adjust to market demands, ensuring competitive positioning in the local dining scene.
- Optimize kitchen workflows and processes to maximize productivity during high-volume service periods, ensuring a smooth and efficient operation while minimizing waste and inefficiency.
- Contribute to the creation and execution of promotional and marketing campaigns, collaborating with marketing teams to highlight seasonal dishes, special events, or new menu items to drive business growth and customer engagement.
Education
High School Diploma -
Bishop England High School
No Degree - Business
Newberry College
Newberry, SCSkills
- Peer support and 12 step recovery
- Working knowledge of local recovery programs
- Relation Building
- Multi Tasking
- Goal Achievement
- Patient Advocacy
- Case Management
Timeline
Care Coordinator/ Admissions Counselor
Recovery Centers of America at Greenville
07.2024 - Current
Recovery Support Specialist
Recovery Centers of America at Greenville
02.2024 - 07.2024
Executive Chef
Nose Dive by Table 301
10.2022 - 01.2024
High School Diploma -
Bishop England High School
No Degree - Business
Newberry College
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