Jeffrey E Lewis
Columbia
Summary
Tenured administrative professional with extensive experience providing support to the Chief Executive Officer of a multi-million-dollar organization. Analytical, detail-oriented leader adept at multitasking within a fast paced environment. In-depth knowledge of standard office procedures, software, and machines; proficient use of Microsoft Office Suite, scheduling software, the internet, and database software. Skilled and dedicated Administrative Assistant with proficiency in a wide range of office functions and communication skills demonstrated by 10 years of experience in a wide variety of office settings.
Overview
2026
2026
years of professional experience
Work History
Customer Service Advocate I
BlueCross BlueShield
01.2024 - Current
- Identified potential opportunities for product improvement by analyzing customer data trends
- Maintained detailed records of customer interactions for future reference and follow up actions
- Demonstrated strong communication skills while interacting with customers via phone, email, chat or in-person
- Managed high call volume during peak hours, prioritizing urgent cases while maintaining attention to detail.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Referral Specialist I
Centene Corporation
- Maintain operational efficiency through following proper office protocols
- Respond to all inquiries and requests in a timely manner
- Contribute to high-level customer satisfaction by constantly maintaining a friendly attitude
- Screen and answer calls and emails
- Assist members with policy related questions
- Investigate and adjust claims that were filed with errors
- Mail out forms to members to update their policy information
- Assist members with emails being sent to them
- Greeted and proactively assisted visitors in a timely manner
- Prepare quarterly budget reports
- Consistently submitting prior to specified deadlines
- Serve as the primary point of contact for an average of [40] incoming phone calls per day
- Addressing inquiries and resolving concerns
- Strategically manage complex calendars
- Organizing meetings and events
- Maintained strict confidentiality of all applicant information
- Develop and maintain filing systems
- Submit and reconcile reports
- Order specialty office supplies
Data Entry Operator
DSS via Apple One
08.2023 - 09.2023
- Store completed documents in appropriate locations
- Select materials needed to complete work assignments
- Locate and correct data entry errors, or report them to supervisors
- Maintain logs of activities and completed work
- Compile, sort and verify the accuracy of data before it is entered
- Process Child Care applications and calculate income documents provided
- Answered incoming calls and emails
- Providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Set up and activate customer accounts
- Asked probing questions to determine service needs
Customer Service Representative
Capital Waste Services via Gallman Personnel Services
04.2023 - 08.2023
- Assisted customers with concerns regarding their waste pick up
- Processed payments for new customers to start services
- Helped management in the development process of new team members
Education
High School Diploma -
Whitehaven High School
Memphis, TNMedical Assistant Certification -
Fortis College
Columbia, SC01.2023
Skills
- Fluent in French
- Fluent in Spanish
- Microsoft Excel
- Data Entry
- Customer Relations
- Customer Service Enhancement
- Clerical Support
- Senior Leadership Support
- Credit Card Payment Processing
- Data Collection
- Call Center Customer Service
- Data entry proficiency
- Medical terminology
- Physician authorizations
- Healthcare industry
- Scheduling software
Languages
French
Full Professional
Timeline
Customer Service Advocate I
BlueCross BlueShield
01.2024 - Current
Data Entry Operator
DSS via Apple One
08.2023 - 09.2023
Customer Service Representative
Capital Waste Services via Gallman Personnel Services
04.2023 - 08.2023
High School Diploma -
Whitehaven High School
Referral Specialist I
Centene Corporation
Medical Assistant Certification -
Fortis College
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