Jen Martin
Summerville
Summary
Objective
Motivated and results-driven banking professional seeking a Branch Manager role to utilize strong leadership, team management and member services skills to drive branch growth, improve operational efficiency and deliver exceptional member experiences
Overview
1
1
Certification
Work History
Senior Member Services Representative
Navy Federal Credit Union
Summerville
06.2025 - Current
- Provided exceptional customer service to members and potential members.
- Explained financial products and services to enhance member understanding.
- Processed loan applications and account openings accurately and efficiently.
- Conducted quality assurance reviews on all documents related to transactions performed by Member Services Representatives.
- Ensured that all MSRs were up to date on training materials pertaining to product knowledge as well as regulatory changes affecting member service operations.
- Trained new staff on departmental processes, procedures and policies.
- Researched complex problems utilizing internal resources such as policies and procedures or external resources such as third-party vendors or government entities.
- Reviewed transactional data for accuracy ensuring compliance with applicable regulations and laws.
- Supported sales team members to drive growth and development.
- Coordinated with other departments to ensure prompt resolution of member inquiries or complaints.
- Identified opportunities to cross-sell products and services to meet members' needs.
Education
High School Diploma -
Marion Catholic High School
Ohio06-1993
Skills
- Policy enforcement
- Strong leadership
- Client relationship building
- Customer service expertise
- Sales experience
- Team management
- Analytical thinking
- Process improvement
- Work prioritization
Certification
- Notary Public
- Signature Medallion
Timeline
Senior Member Services Representative
Navy Federal Credit Union
06.2025 - Current
High School Diploma -
Marion Catholic High School
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