Jenae` D. Gates
Columbia
Summary
Seeking a position in a well-established company where my knowledge, skills, and abilities coupled with a high degree of motivation will be of value as a Senior-level consultant with broad experience and readiness for high-impact advisory roles. Skilled in strategic planning, problem-solving, and effective communication. Strong focus on team collaboration and driving results, adaptable to changing needs. Known for reliability and building trust within teams and organizations.
Overview
18
18
years of professional experience
Work History
Senior Advisor
Concentrix
07.2018 - Current
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
Community Living Coach
United Cerebral Palsy of GA & SC
03.2013 - 07.2014
- Ensured each resident’s personal hygiene and grooming needs are met
- Engaged residents in activities of choice, which reinforces ISP goals
- Provided transportation and supervision for residents as dictated by individual program
- Ensured that all information regarding daily activities, problems and needs of residents are recorded properly in daily log
- Implemented activities suggested by supervisor which reflect training objectives in each client’s individual service plan
Custodian
Service Solutions
08.2011 - 04.2013
- Maintained the cleanliness and appearance of a high school
- Ensured spaces are prepared for the next day by taking out trash, tidying furniture and dusting surfaces
- Swept and mopped floors, vacuumed carpets
Customer Service Rep
Teleperformance
02.2009 - 04.2010
- Assisted DirecTV customers
- Provided excellent customer service
- Answered general billing questions and assisted customers with technical support issues
- Communicated effectively and efficiently to help DirecTV customers with their equipment and services
Customer Service Rep
Kelly Services
07.2007 - 01.2009
- Responsible for Medicare beneficiaries
- Answered questions and inquiries regarding prescription drug plans
- Assisted beneficiaries with general healthcare, benefits and insurance coverage questions
- Kept the beneficiaries informed of changes and developments in Medicare
Education
MBA - Business Administration
Strayer University
12-2024
Associates of Science - Business Administration
Virginia College
Columbia, SC06.2014
Skills
- Customer Service
- General Office Skills
- Telephone Etiquette
- Type 35-40 wpm
- 10-key
- Data Entry
- Policy analysis
- Time management
- Critical thinking
- Active listening
- Decision-making
- Product knowledge
- Conflict resolution
- Problem-solving abilities
- Multitasking
- Excellent communication
- Effective communication
- Task prioritization
- Self motivation
- Professionalism
Accomplishments
- President’s List
- Dean’s List
- Perfect Attendance
Coreareasoftraining
- Customer Service
- Cash Handling
- Filing (Alphabetical & Numerical)
- General Office Skills
- Telephone Etiquette
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Type 35-40 wpm; 10-key
- Data Entry
Timeline
Senior Advisor
Concentrix
07.2018 - Current
Community Living Coach
United Cerebral Palsy of GA & SC
03.2013 - 07.2014
Custodian
Service Solutions
08.2011 - 04.2013
Customer Service Rep
Teleperformance
02.2009 - 04.2010
Customer Service Rep
Kelly Services
07.2007 - 01.2009
Associates of Science - Business Administration
Virginia College
MBA - Business Administration
Strayer University
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