Jenifer Ritchie
Fort Mill
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Cut list Engineer
Closet Factory
09.2022 - Current
- Participated in formal internal design reviews of proposed products and components.
- Conducted rigorous quality control checks, ensuring all engineering projects met internal and external quality standards.
- Collaborated with other departments to facilitate successful project completion.
- Verified construction documentation to meet client requirements and vision.
- Developed and implemented procedures to verify compliance with engineering standards.
- Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
- Streamlined order fulfillment process, implementing a prioritization system to ensure timely deliveries.
Designer
Closet Factory
11.2021 - Current
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
- Produced high-quality mockups for client approval during the iterative design process, saving time on revisions later down the line.
- Presented creative solutions to client challenges, resulting in high levels of client satisfaction and repeat business opportunities.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
International Shipping Clerk
Harsco Rail
07.2020 - 11.2021
- Reduced shipping errors by implementing a thorough quality control system for outgoing orders.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Managed multiple priorities, consistently meeting or exceeding deadlines for shipment dispatches.
- Expedited urgent shipments when necessary, coordinating closely with involved parties to ensure timely delivery without compromising quality standards.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
General Laborer
WW Wood Products
06.2018 - 07.2020
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Completed tasks efficiently for timely project completion within set deadlines.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
Teacher Aide
Central Elementary School
08.2015 - 07.2018
- Provided one-on-one support for students with autism, ensuring their academic and social success within the school setting.
- Bridged communication gaps between autistic students and their peers, fostering greater understanding and empathy within the classroom community.
- Guided independent study, enrichment work and remedial work set up and assigned by teacher.
- Established clear expectations for behavior using consistent reinforcement strategies that fostered independence among autistic learners.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Developed tailor-fit lesson plans to cater to individual needs of each student.
Receptionist
Gill Group
07.2011 - 08.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Account Manager
Rent-A-Center
05.2009 - 07.2011
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Fostered detailed understanding of product offerings, enabling effective communication of features and benefits to clients.
- Upheld discretion in handling sensitive information related to clients financial matters throughout the repossession process.
- Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.
Store Manager
Hibbett Sports
08.2007 - 06.2009
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Assistant Manager
Pizza Pro
08.2004 - 06.2007
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
Associate of Arts - General Studies
Three Rivers College
Poplar Bluff, MO05-2016
Skills
- Critical thinking
- Project management
- System troubleshooting
- Time management
- Quality control
- Design development
- Team collaboration
- Organization skills
Certification
- CPR
- Pre-Nursing
- EMT - Certified Emergency Medical Technician
Timeline
Cut list Engineer
Closet Factory
09.2022 - Current
Designer
Closet Factory
11.2021 - Current
International Shipping Clerk
Harsco Rail
07.2020 - 11.2021
General Laborer
WW Wood Products
06.2018 - 07.2020
Teacher Aide
Central Elementary School
08.2015 - 07.2018
Receptionist
Gill Group
07.2011 - 08.2015
Account Manager
Rent-A-Center
05.2009 - 07.2011
Store Manager
Hibbett Sports
08.2007 - 06.2009
Assistant Manager
Pizza Pro
08.2004 - 06.2007
Associate of Arts - General Studies
Three Rivers College
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