Jenna O’Shields-Bredderman
Greer
Summary
Collaborative leader adept at driving operational excellence and team performance, my tenure at Walmart showcased a blend of optical knowledge and exceptional leadership, resulting in significant sales growth and enhanced customer satisfaction. Leveraging skills in budget management and employee relations, I spearheaded initiatives that boosted efficiency and fostered a customer-centric environment. Licensed Dispensing Optician, Spectacle and Contact Lens, through the South Carolina Board of Opticianry.
Overview
21
21
years of professional experience
Work History
Dual Licensed Vision Center Manager
Walmart
01.2012 - Current
- Collaborated with cross-functional teams to execute successful promotional events, driving foot traffic and sales growth.
- Streamlined operational processes for increased efficiency and productivity within the vision center which increased overall store performance via optimizations.
- Recruited, hired, and trained new team members, instilling a strong commitment to customer satisfaction and promoting positive work culture and teamwork.
- Ensured compliance with all regulatory requirements, maintained accurate records and documentation, as well as streamlining quality program monitoring.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills, including personnel training to develop key skills.
- Supervised and managed opticians with feedback and constructive conversations and leading daily sales activities.
- Managed budgetary constraints effectively, controlling costs while maximizing revenue opportunities within the vision center. This included optimizing the schedule for peak hours without sacrificing service quality.
- Oversaw daily operations of the store including opening/closing procedures, cash handling policies, inventory management, recording measurements, adjusting eyewear/making changes, checking finished eyewear, monitoring general store systems and inventory databases.
- Spearheaded community outreach initiatives to strengthen brand presence in the local market and fostering goodwill among potential customers and overseeing optician apprentice programs.
- Implemented comprehensive loss prevention strategies resulting in reduced shrinkage rates and improved profitability.
Respiratory Therapist
Prisma Health
08.2010 - 05.2015
- Managed complex patients in multiple acuity settings including airway management and ventilator support.
- Administered a variety of inhalation therapies to improve lung and breathing function.
- Member of rapid response team to provide care in emergency situations throughout the hospital.
- Contributed to improved patient satisfaction scores by delivering compassionate and empathetic care throughout the treatment process, including providing significant education to families.
- Aided physicians with various procedures and performed many hygiene techniques independently, including intubations and ventilator management, and pulmonary tests.
- Collaborated with the interdisciplinary care team to ensure patient outcomes continued to meet high standards of care and implementing streamlined clinical processes.
- Mentored new hires and students in respiratory best practices which contributed to high-quality work environments.
Vision Center Associate
Walmart
05.2003 - 08.2010
- Provided exceptional customer service by responding promptly to inquiries, resolving issues, and following up on orders.
- Contributed positively to the team environment by collaborating effectively with colleagues on projects/tasks related to daily operations.
- Collaborated with physicians to maintain and promote a positive work environment between the vision center and Dr office.
- Developed strong relationships with clients, addressing their individual needs and concerns regarding vision care.
- Streamlined vision center operations by maintaining accurate inventory and scheduling appointments efficiently.
- Processed insurance claims accurately and efficiently to expedite payments for both the vision center and patients.
Education
Associate In Respiratory Care - Respiratory Care
Greenville Technical College
Greenville, SCBachelor Of Business Administration - Finance
Southern New Hampshire University
Hooksett, NH04.2024
Skills
- Optical Knowledge
- Preventive Maintenance
- Insurance processing
- Employee Relations
- Scheduling Coordination
- Budgeting and finance
- Workflow Coordination
- Quality Inspections
- Managing Operations and Efficiency
- Customer Relationship Management
- Employee Coaching and Mentoring
Timeline
Dual Licensed Vision Center Manager
Walmart
01.2012 - Current
Respiratory Therapist
Prisma Health
08.2010 - 05.2015
Vision Center Associate
Walmart
05.2003 - 08.2010
Associate In Respiratory Care - Respiratory Care
Greenville Technical College
Bachelor Of Business Administration - Finance
Southern New Hampshire University
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