Jennaly Delos Santos
Lexington
Summary
Offering strong commitment to leadership and customer service, eager to learn and grow in team-oriented environment. Seeking to leverage my professional expertise, with motivation, and delegation to be able to grow in a new role. Willing to learn anything to get where I want to be in a company.
Overview
2
2
years of professional experience
Work History
Certified Shift Manager
McDonald's
08.2023 - Current
- Evaluated performance, adjusted strategies, and maintained agile, sustainable operations.
- Modernized and improved operational procedures to increase productivity and profitability while tightly controlling costs.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Counted out registers and calculated profit at end of each shift.
- Addressed and resolved customer inquiries and complaints.
- Assigned tasks and responsibilities to each employee on shift.
Cashier
Food Lion
11.2022 - 05.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Stocked, tagged and displayed merchandise as required.
Education
High School Diploma -
White Knoll High School
Lexington, SC05-2024
Skills
- Effective leadership
- Workplace safety
- Customer service experience
- Safe food handling
- Punctual and reliable
- Bilingual, English and Spanish
Timeline
Certified Shift Manager
McDonald's
08.2023 - Current
Cashier
Food Lion
11.2022 - 05.2023
High School Diploma -
White Knoll High School
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