Jenni Evans
Sumter
Summary
Ambitious and experienced in delivering efficient customer service and warranty solutions with clarity and care. A quick learner who takes initiative, mentors new team members, and consistently drives results through strong task prioritization. A dependable team player that adapts quickly to new challenges and changes.
Overview
5
5
years of professional experience
Work History
Third Party Business
Whirlpool Corporation
10.2024 - Current
- - Multi-skilled for voice and email
- - Mentor new Third Party agents for calls and emails
- - Submit reports for AHS authorizations
- - Process labor authorizations
- - Point of contact for PC Richards
- - Build and maintain strong relationships with service technicians and warranty companies
Fixed Price Repair (Project Maverick)
Whirlpool Corporation
07.2024 - 10.2024
- - Assisted in piloting Fixed Price Repair operations and streamlined processes for smoother implementation
- - Assisted with creating SOPs for Project Maverick
- - Supported team by handling escalated issues and ensuring resolution during project transition
- - Mentored FPR agents
AIG
Whirlpool Corporation
08.2023 - 07.2024
- - Scheduled and managed service appointments in line with warranty coverage
- - Provided support to service technicians by answering questions and ordering parts
- - Mentored AIG new hires and upskilled agents
- - Checked and returned AIG voicemail messages to maintain workflow and customer satisfaction
Office Manager
Jackson Hewitt Tax Service Inc
Sumter
01.2020 - 06.2023
- - Maintained organized office systems and professional client interactions
- - Managed correspondence, scheduling, and customer service tasks
- - Supported company goals with strong communication and documentation skills
Education
Associate's - Business
Central Carolina Technical College
05.2027
Certified Tax Professional -
Jackson Hewitt
12.2023
Skills
- Team Oriented
- Self Motivated
- Strong Task Prioritization
- Time Management
- Multitasking
- Adaptable learner
Volunteer Experience
- United Ministries, Server, 01/01/23, Present
- SPCA, Animal Care, 09/01/20, Present
Timeline
Third Party Business
Whirlpool Corporation
10.2024 - Current
Fixed Price Repair (Project Maverick)
Whirlpool Corporation
07.2024 - 10.2024
AIG
Whirlpool Corporation
08.2023 - 07.2024
Office Manager
Jackson Hewitt Tax Service Inc
01.2020 - 06.2023
Associate's - Business
Central Carolina Technical College
Certified Tax Professional -
Jackson Hewitt