Jennifer Alexander
Piedmont
Summary
Experienced with healthcare operations, ensuring smooth and efficient practice management. Utilizes strategic planning and process optimization to enhance clinic operations. Knowledge of regulatory compliance and quality assurance to maintain high standards in patient care and staff performance. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
19
19
years of professional experience
Work History
Practice Manager
Bon Secours Medical Group
02.2024 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed strong relationships with patients, ensuring a high level of care and satisfaction throughout their experience.
- Developed close working relationships with front office and back office staff.
- Evaluated practice workflows regularly to identify areas for improvement and implement necessary changes efficiently.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Addressed and remedied all patient or team member issues.
- Supervised team of 15 office personnel.
- Coordinated with physicians to optimize appointment schedules and maximize daily patient flow.
- Boosted staff morale by offering constructive feedback and specific direction.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
- Enhanced staff productivity by providing comprehensive training programs and regular performance evaluations.
- Created and implemented organizational policies and procedures.
- Increased patient satisfaction by streamlining appointment scheduling and implementing efficient check-in processes.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Monitored and analyzed patient feedback to identify areas for improvement in service delivery.
- Coordinated with healthcare providers to ensure that patient care plans were effectively implemented.
- Improved operational workflows, which allowed for increase in number of daily patient appointments.
- Improved patient flow through office by redesigning check-in and check-out processes.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Medical Assistant, Clinical Coordinator
Anderson Dermatology & Skin Surgery Center
01.2019 - 02.2024
- Ordered clinical and clerical supplies
- Maintain OSHA standards
- Scribe and chart 50+ patients per day
- Conduct medication history and review before the physician’s examination of the patient
- Upheld the standards of HIPAA laws and regulations
- Assist with medical coding and insurance submissions
- Assist daily with in office surgical procedures
- Ensure safety, security, and sanitation of the work environment
- Complete pharmacy and procedure prior authorizations
- Clinical and clerical training
Medical Assistant, CMAA
Roger’s Dermatology
01.2017 - 01.2019
- Ordered clinical and clerical supplies
- Maintain OSHA standards
- Scribe and chart 50+ patients per day
- Conduct medication history and review before the physician’s examination of the patient
- Upheld the standards of HIPAA laws and regulations
- Assist with medical coding and insurance submissions
- Assist daily with in office surgical procedures
- Ensure safety, security, and sanitation of the work environment
- Complete pharmacy and procedure prior authorizations
- Clinical and clerical training
Clinical Clerical Assistant
Pain Management Associates
01.2014 - 01.2017
- Directed inbound call activities and placed telephone notes for clinical staff
- Provided on-going EMR system training for newly hired staff
- Scheduled procedures, ancillary services and routine visits
- Completed day to day data entry through document processing
Sectorial Assistant
Benson Ford
01.2006 - 01.2014
- Directed inbound and outbound call activities
- Answered vendor and customer inquiries concerning policies and products
- Created and closed work orders for specific vehicle maintenance parts
- Submitted and verified insurance claims for financial reimbursement and collections
- Assumed the responsibility of service orders, cash claims, and taking payments
- Maintained vendor inventory of outbound and inbound vehicles
Education
Bachelor of Science - Human Resources
Southern Wesleyan University
Central SC05-2023
Associate of Arts - General Studies
Southern Wesleyan University
Central, SC12-2021
No Degree - Certified Medical Administrative Assistant
Greenville Technical College
Greenville, SC10-2017
No Degree - Phlebotomy
Greenville Technical College
Greenville, SC11-2016
Skills
- Schedule management
- Practice management
- Staff management
- Workflow management
- Strategic planning
- Electronic health records
- New hire training
- Staff development
- Workflow planning
- Performance metrics
- Policy implementation
Timeline
Practice Manager
Bon Secours Medical Group
02.2024 - Current
Medical Assistant, Clinical Coordinator
Anderson Dermatology & Skin Surgery Center
01.2019 - 02.2024
Medical Assistant, CMAA
Roger’s Dermatology
01.2017 - 01.2019
Clinical Clerical Assistant
Pain Management Associates
01.2014 - 01.2017
Sectorial Assistant
Benson Ford
01.2006 - 01.2014
Bachelor of Science - Human Resources
Southern Wesleyan University
Associate of Arts - General Studies
Southern Wesleyan University
No Degree - Certified Medical Administrative Assistant
Greenville Technical College
No Degree - Phlebotomy
Greenville Technical College
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