Jennifer Alte
Costco
Piedmont
1
Certification
28
years of professional experience
Certified Pharmacy Technician with 20+ years of experience in medication dispensing, insurance billing, HIPAA compliance, and customer service. Known for attention to detail, workflow optimization, and accurate pharmacy support.
Work History
Certified Pharmacy Technician
12 Years 11 Months- Processed prescription orders accurately using pharmacy software and verified patient information for completeness.
- Supported pharmacists by preparing medications, labeling containers, and organizing workflow during high-volume periods.
- Interpreted insurance claims, resolved billing issues, and coordinated prescription adjudication for members.
- Maintained controlled substance records and followed pharmacy regulations to support compliant dispensing operations.
- Reconciled inventory, stocked medications, and removed expired products to maintain reliable pharmacy supply.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Streamlined daily pharmacy tasks by prioritizing urgent prescriptions and reducing processing delays.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated directly with doctor’s offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
Certified Pharmacy Technician
13 Years 6 Months- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Trained new technicians on workflow, customer service expectations, and pharmacy procedures.
- Counted, measured, and compounded medications following standard procedures.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Stocked, labeled, and inventoried medication to keep accurate records.
Cashier
2 Years- Processed cash, credit, and coupon transactions accurately at front register.
- Delivered courteous customer service while resolving questions and purchase concerns.
- Scanned merchandise, applied discounts, and completed returns with attention to policy.
- Balanced register drawers and verified cash handling for end-of-shift accuracy.
- Supported loyalty program enrollment and promoted store offers during checkout.
- Restocked front-end supplies and maintained organized checkout area.
- Welcomed customers entering store entering store and responded promptly to customer needs.
- Adapted schedule to meet business needs and extra shifts to meet business needs.
Education
High School Diploma
Skills
Medication dispensing
Prescription interpretation
Insurance billing
Customer support
HIPAA regulations
Workflow optimization
Data entry
Customer service
Problem-solving skills
Attention to detail
Pharmacy assistance
Certification
- CPhT - Certified Pharmacy Technician
- PTCB
Timeline
Certified Pharmacy Technician
Costco
11.2013 - CurrentRead More
Certified Pharmacy Technician
CVS Pharmacy
05.2000 - 11.2013Read More
Cashier
CVS Pharmacy
05.1998 - 05.2000Read More
Hillcrest High School
High School Diploma
Read More