Jennifer Andersen
Okatie
Summary
Proactive and thorough Bartender with over 18 years of experience in food and beverage industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Qualified Manager with strong background in managing office operations and enhancing administrative efficiency. Proven ability to streamline processes and improve productivity through effective leadership. Demonstrated proficiency in team coordination and problem-solving in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Waitress
Wild Wings Cafe Bluffton
06.2006 - 04.2008
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Waitress/Cocktail Bartender
Sunset Pizzeria
04.2008 - 09.2015
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Collaborated with other bartenders to create a cohesive team environment and streamline operations for peak hours.
- Implemented successful upselling techniques to increase overall revenue for the establishment.
- Increased customer satisfaction by crafting visually appealing and delicious cocktails.
Waitress/Banquet Bartender
Colleton River Plantation Club
03.2012 - 09.2014
- Worked high end and fine dining events and weddings
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Local Sort Supervisor
United Parcel Service, UPS
04.2009 - 01.2013
- Enhanced team productivity by providing regular training and performance feedback.
- Managed daily operations, maintaining high levels of accuracy in sorting activities.
- Supported company initiatives by actively participating in meetings, trainings, and workshops as needed.
- Coordinated staff scheduling to ensure adequate coverage during peak hours and seasonal demands.
- Followed company policies and procedures to produce consistent work results.
Office Manager/Inside Sales Representative
Harwal International Inc
02.2013 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Waitress
The Lunch Lady
09.2018 - 04.2020
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Collaborated with upper management to create creative items for catering events
Education
High School Diploma -
Beaufort High School
Beaufort, SC05-2006
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Inventory control
- Staff management
- Training and coaching
- Team supervision
Timeline
Waitress
The Lunch Lady
09.2018 - 04.2020
Office Manager/Inside Sales Representative
Harwal International Inc
02.2013 - Current
Waitress/Banquet Bartender
Colleton River Plantation Club
03.2012 - 09.2014
Local Sort Supervisor
United Parcel Service, UPS
04.2009 - 01.2013
Waitress/Cocktail Bartender
Sunset Pizzeria
04.2008 - 09.2015
Waitress
Wild Wings Cafe Bluffton
06.2006 - 04.2008
High School Diploma -
Beaufort High School
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