Detail-oriented Senior Administrative Coordinator with expertise in compliance, customer service, and process streamlining. Proven ability to enhance operational efficiency and manage complex tasks effectively. Known for exceptional problem-solving and organizational skills. Experienced in coordinating multi-faceted projects and ensuring compliance with regulations, contributing to improved service delivery and team collaboration.
Overview
25
25
years of professional experience
Work History
Senior Administrative Coordinator
Department of Environmental Services Fka DHEC
Columbia, SC
06.2017 - 02.2026
Research all databases, work with staff to ensure all responsive documents are located and produced in the research phase of the FOIA process.
Review documents to determine if there is information exempt from disclosure under FOIA. Redact confidential or protected information and communicates with requester the reason and using the correct exemption.
Handles all procurement and enters all invoices into the SCEIS database for FOIA. Maintains monthly aged invoice reports from requesters for the FOIA department.
Oversees delinquent accounts and sending monthly statements to recoup fees due.
Assists client and provide other administrative support. Answering phone, setting up meetings and greets visitors and staff.
Process Support Specialist
ABC Legal Services
Columbia, SC
03.2013 - 04.2017
Streamlined document management processes to enhance operational efficiency.
Analyzed case data to improve service delivery and accuracy.
Complete new case filing data from court entry into the Pro Entry System for uploading into the attorney case management system that is used.
Create and duplicate barcode for tracking and scanning to and from logistics points.
Enter pay in a time billing manner for each process server as to their timeline.
Review filed affidavits and input into Robodoc Scanning System to be entered into Pro Entry.
Scan and enter new case filing for processing.
Prepare, analyze, notarize affidavits for remote process servers to sign and file.
Case Administrator 1/Public Services Specialist
United States Bankruptcy Court, District of South Carolina
Columbia, SC
11.2000 - 09.2012
Managed case filings, ensuring compliance with federal bankruptcy procedures and local rules.
Coordinated communication between debtors, creditors, and legal counsel to facilitate efficient case processing.
Reviewed and analyzed bankruptcy petitions for completeness and accuracy, improving overall case management efficiency.
Developed and implemented best practices for document management within CM/ECF filing systems.
Handle customer inquiries, complaints, billing questions and payment extension/service requests.
Review case records to determine whether proposed orders should be routed to the appropriate judge for consideration.
Interview pro se debtors so they can be directed to the appropriate agencies to receive legal assistance.
Provide input and assists in creating user manuals.
Teach attorney and creditors on how to file Proof of Claims into CM/ECF filing system.
Process mail and emails received from electronic and paper filers. Accept and timestamp all paper filings.
Prepare and analyze reports for serial case filers. Review data in order to meet quality assurance criteria.
Assists the public in use of computerized database. Provides basic information to public, bar, and the Court.
Education
Microsoft
Midlands Tech
West Columbia, SC
01-2011
Law School For Non-Lawyers
University of South Carolina
Columbia, SC
01-1996
High School Diploma -
Airport High School
West Columbia, SC
01-1988
Skills
Experienced multi-tasking ability and focus in a Fast Paced Environment
Excellent customer service and problem solving skills
Ability to work in a team environment or independently
Excellent research and organization skills,
Proficient knowledge of compliance with the Code of Conduct of Judicial and State Employees
Knowledge of Bankruptcy Code, Federal and local court rules, practices, chambers guidelines, procedures, forms and CM/ECF
Timeline
Senior Administrative Coordinator
Department of Environmental Services Fka DHEC
06.2017 - 02.2026
Process Support Specialist
ABC Legal Services
03.2013 - 04.2017
Case Administrator 1/Public Services Specialist
United States Bankruptcy Court, District of South Carolina
Manager, Administration at ASPCA: American Society for the Prevention of Cruelty to AnimalsManager, Administration at ASPCA: American Society for the Prevention of Cruelty to Animals