Jennifer bright
Chester
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
7
years of professional experience
Work History
INSIDE SALES / CUSTOMER CARE
TRUVISTA
08.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Works effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
APPEALS HEARING COORDINATOR
MAXIMUS
04.2021 - 07.2022
- Reviewed and prepare cases for assigned Administrative Law Judge
- Gathered documentation to determine if a reconsideration appeal is appropriate.
- Ensured case notes are updated with project timelines and with a high level of accuracy.
- Performed timely and regular follow up with the appropriate ALJ
- Called upon frequently by supervisor to assist with special projects, clear queues from prior agents, and step up in absence of team lead
- One of several team SME's and assisted daily in Teams chat
- Often paired with newcomers to shadow and guide them in the appeals process
- Worked closely with team lead and supervisor daily on array of tasks
CUSTOMER SERVICE REPRESENTATIVE TIER II
RECRUITING SOLUTIONS
09.2020 - 04.2021
- Documented conversations to track requests, problems, and solutions
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Reviewed customer account information to determine current issues and potential solutions
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
RECEPTIONIST / ADMISSIONS ASSISTANT
HEARTLAND HEALTHCARE
10.2018 - 06.2020
- Responsible for performing clerical tasks within an office setting to support daily operations
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained visitor log for entering and leaving facility for security purposes.
Education
No Degree - Business Management
York Technical College
Rock Hill, SCSkills
- Self-motivated process management
- Ability to work independently
- Problem-solving
- Friendly, positive attitude
- Customer service
- Dependable and responsible
- Organization and time management
- Multitasking Abilities
- Teamwork and collaboration
- Organizational skills
Timeline
INSIDE SALES / CUSTOMER CARE
TRUVISTA
08.2022 - Current
APPEALS HEARING COORDINATOR
MAXIMUS
04.2021 - 07.2022
CUSTOMER SERVICE REPRESENTATIVE TIER II
RECRUITING SOLUTIONS
09.2020 - 04.2021
RECEPTIONIST / ADMISSIONS ASSISTANT
HEARTLAND HEALTHCARE
10.2018 - 06.2020
No Degree - Business Management
York Technical College
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