Jennifer Brown
Johns Island
Summary
Proactive leader with a solid background in restaurant management. Known for exceptional communication skills and commitment to optimizing guest experiences.
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
11
11
years of professional experience
Work History
Restaurant Manager
Kiawah Island Golf Resort
Johns Island, SC
02.2021 - 03.2026
- Led daily operations to enhance guest experience and ensure service excellence.
- Developed and implemented training programs for staff, boosting team performance and retention.
- Coordinated special events and large group reservations, ensuring seamless execution and customer satisfaction.
- Analyzed customer feedback to identify areas for improvement, driving enhancements in service delivery.
- Fostered a positive work environment through effective communication and team-building initiatives.
- Correctly calculated inventory and ordered appropriate supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
Assistant Restaurant Manager
Kiawah Island Golf Resort
02.2018 - 02.2021
- Supervised daily operations to ensure high-quality service and guest satisfaction.
- Trained and mentored staff on best practices in customer service and restaurant protocols.
- Implemented inventory control measures, reducing waste and optimizing supply chain efficiency.
- Coordinated scheduling for staff to maintain optimal coverage during peak hours.
- Developed training materials to enhance team performance and reduce onboarding time.
- Led initiatives to streamline communication between front-of-house and back-of-house teams.
Banquet Captain
Kiawah Island Golf Resort
Johns Island, SC
10.2014 - 02.2018
- Led banquet staff in executing seamless events, ensuring exceptional guest experiences.
- Coordinated logistics for large-scale functions, optimizing resource allocation and timing.
- Implemented training programs for new staff, enhancing service standards and operational efficiency.
- Developed and maintained relationships with vendors to secure high-quality supplies and services.
- Monitored event setups and breakdowns to ensure adherence to safety protocols and quality standards.
- Streamlined communication between kitchen and service teams, improving order accuracy and response times.
- Maintained clear communication channels between all departments involved in banquets, contributing to successful event outcomes.
Education
Brevard High School
Brevard, NCSkills
- Team management
- Inventory control and record keeping
- Staff management
- Customer-oriented
- Stable work history
- Table management
- ServSafe alcohol certified
- Wine history
- Full service restaurant background
- Calm and pleasant demeanor
- POS terminal operation
Timeline
Restaurant Manager
Kiawah Island Golf Resort
02.2021 - 03.2026
Assistant Restaurant Manager
Kiawah Island Golf Resort
02.2018 - 02.2021
Banquet Captain
Kiawah Island Golf Resort
10.2014 - 02.2018
Brevard High School