Jennifer Burke
Alcolu
Summary
Dynamic RN Clinical Manager with a proven track record at McLeod Regional Medical Center, excelling in clinical decision-making and team coordination. Enhanced patient satisfaction through effective communication and tailored care plans, significantly reducing hospital readmissions. Committed to quality improvement and staff leadership, fostering a culture of safety and excellence in nursing practice.
Overview
24
24
years of professional experience
Work History
RN Clinical Manager
McLeod Regional Medical Center
Manning Sc
07.2013 - Current
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Collaborated with physicians to help quickly deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Ensured staff appropriately managed care from admission to discharge.
- Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Managed patient caseloads effectively, ensuring timely interventions and thorough follow-ups to mitigate potential complications.
- Participated in professional development opportunities regularly to stay current on best practices in the field of nursing.
- Monitored and assisted staff with devising individualized care plans tailored to each patient's unique situation, optimizing clinical outcomes.
- Implemented infection control measures within the branch, maintaining a safe environment for both patients and staff members.
- Aligned nursing goals with department objectives to enhance overall performance metrics within the healthcare facility.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies. Lead weekly IDT meetings in person.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Delegated tasks to staff members, monitored completion of all duties and provided support to enhance performance.
- Collaborated with other departments to coordinate seamless patient care across various medical specialties.
- Identified opportunities to improve clinical practices, devised strategies and implemented plans to increase patient care standards and enhance operational procedures.
- Managed 8-10 employees with various personalities and from different cultures for the McLeod Home Health Clarendon branch.
- Maximized performance by monitoring daily activities and mentoring team members.
- Assisted with reducing hospital readmission rates by prioritizing discharge planning and effective communication between patients, families, and healthcare providers.
- Reviewed operational policies and recommended solutions and change to medical director/upper management.
- Maintained up-to-date knowledge of industry trends and best practices to inform ongoing improvements in clinical management strategies.
- Developed partnerships with local healthcare providers to expand patient access to specialized services.
- Oversaw compliance with healthcare regulations and standards, assisted with multiple accreditation surveys and is now maintaining full accreditation status with ACHC.
Hospice RN Clinical Manager
Tuomey Regional Medical Center
Sumter, SC
06.2011 - 07.2013
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Promoted a culture of safety within the clinic by enforcing policies related to infection control, medication administration, and incident reporting procedures.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Oversaw overall operation of nursing services and patient care.
- Contributed to successful accreditation reviews with thorough preparation efforts focused on documentation completeness.
- Handled job duties for staff members which were unavailable or out of office.
- Developed interdisciplinary care plans with input from physicians, nurses, therapists, and other healthcare providers for optimal patient results.
- Created work schedules for 10-12 employees and monitoring documentation.
- Lead weekly IDG meetings and made in home visits with hospice medical director.
Home Health Registered Nurse Case Manager
Tuomey Regional Medical Center
Sumter, SC
08.2004 - 06.2011
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Took samples to complete diagnostic and routine assessment tests.
- Reduced hospital readmissions by providing thorough patient education and comprehensive discharge planning.
- Strengthened patient adherence to prescribed medications and treatments by providing clear instructions and addressing any concerns or barriers.
- Streamlined documentation processes to ensure accuracy and timely completion of required paperwork.
- Ensured regulatory compliance by adhering to federal, state, and agency guidelines in all aspects of home health nursing practice.
- Conducted ongoing evaluations of care plan effectiveness, making adjustments as needed to optimize results.
- Improved patient outcomes by implementing personalized care plans and closely monitoring progress.
- Collaborated with interdisciplinary team members for comprehensive patient assessments, resulting in tailored care strategies.
- Maintained high-quality care standards by participating in ongoing professional development activities.
- Conducted comprehensive assessments of patients'' physical, emotional, social, and environmental needs to develop individualized care plans.
- Contributed to organizational goals by actively participating in performance improvement initiatives related to home health nursing practice.
Oncology Nurse
Tuomey Regional Medical Center
Sumter, SC
10.2001 - 08.2004
- Administered chemotherapy and other cancer treatments, ensuring accurate dosing and proper patient education.
- Administered chemotherapy, pain medications and other medicines based on physician orders and patient requirements.
- Mentored new oncology nurses, sharing knowledge gained from years of experience in specialized cancer care settings.
- Coordinated complex care plans, working closely with case managers, social workers, and financial counselors to optimize patient outcomes.
- Collaborated with oncologists to develop targeted treatment plans for patients with various cancer types and stages.
Education
Nursing
Central Carolina Technical College
Sumter, SC08-2001
Skills
- Clinical decision-making
- Quality improvement
- Health promotion
- Team coordination
- Staff supervision
- Nursing staff leadership
- Care planning
- High level of autonomy
- HIPAA education
- EMR/EHR system utilization
- Chronic disease management
- Performance evaluations
- Data gathering
- Effective relationship management
Accomplishments
- Earned home health nurse of the year 2019
- Traveled to Texas for ACHC accreditation convention
Timeline
RN Clinical Manager
McLeod Regional Medical Center
07.2013 - Current
Hospice RN Clinical Manager
Tuomey Regional Medical Center
06.2011 - 07.2013
Home Health Registered Nurse Case Manager
Tuomey Regional Medical Center
08.2004 - 06.2011
Oncology Nurse
Tuomey Regional Medical Center
10.2001 - 08.2004
Nursing
Central Carolina Technical College