Jennifer Coffi
Conway
Summary
Dynamic bartender with a strong focus on customer service and responsible alcohol service. Experienced in managing high-volume environments while enhancing guest satisfaction through personalized recommendations.
Overview
11
11
years of professional experience
Work History
Bartender
Sun Outdoors Myrtle Beach
Conway, SC
06.2020 - Current
- Crafted diverse cocktail menus enhancing guest satisfaction and experience.
- Managed bar inventory, ensuring timely restocking and minimizing waste.
- Trained new staff on service protocols and drink preparation techniques.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Bartender
Brisket BBQ
North Myrtle Beach, SC
04.2020 - Current
- Maintained cleanliness and organization of bar area to meet health standards.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Boosted beverage sales, designing and promoting range of signature cocktails.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
Bartender
Salt Water Grille
Longs, SC
11.2015 - 04.2020
- Developed promotional drink specials, boosting customer engagement and sales.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Upheld strict regulations for safe alcohol service and food safety.
Education
High School Diploma -
Monte Vista High School
Spring Valley, CA06-2004
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Responsible alcohol service
- Payment processing
- Outgoing personality
- Service-oriented mindset
Timeline
Bartender
Sun Outdoors Myrtle Beach
06.2020 - Current
Bartender
Brisket BBQ
04.2020 - Current
Bartender
Salt Water Grille
11.2015 - 04.2020
High School Diploma -
Monte Vista High School