Open To Work
Jennifer Defibaugh
Early Branch
Work Preference
Summary
Reliable Manager with more than 15 years in management. Posseses a high level of work ethic. Successful in both high paced or layed back environments. A desire to go above and beyond to exceed company expectations. History of thriving and succeeding in team oriented environments. Recognized for consistent reliability and commitment.
Overview
15
15
years of professional experience
Work History
Manager
Sea Island Carriage company
Beaufort
03.2015 - 02.2026
- Managed all daily operations for horse-drawn carriage services
- Handled all reservations
- Entered all reservations using FareHarbor
- Trained & managed a team of 5+ employees
- Handled & processed all returns / refunds
- Made sure company standards were being met at all times
- Reported payroll for all employees to the company owner weekly
- Checked and responded to company emails daily
- Drove and operated horse drawn carriage
- Narrated historical tours, both walking and by horse carriage
- In charge of Recruiting, hiring ,& firing
- Reported quarterly numbers to the City of Beaufort
- Trained All new employees on the history of Beaufort SC & how to drive a horse carriage
- Monitored staff performance and addressed any issues
- Scheduled and held regular staff meetings to discuss progress, ideas, complaints, & identify areas for improvement
- Handled and solved staff complaints
- Resolved customer complaints & issues promptly, maintaining a positive brand image.
- Trained New horses
- Staff Scheduling
- Horse scheduling
- Trailered horses to and from Farm
- Operated farm machinery
- Coordinated maintenance of carriages and equipment to ensure safety standards were met with city ordinances
- Worked with city managers & the tourism management association (TMAC) of the city of Beaufort to assure all tour guidelines & ordinances were being met
- Handled City inspections
- Put together contracts & agreements for all our motor coach contracts (about 20 motor coach companies a year) several would visit many times throughout the each year.
- Worked very closely with motor coach companies tour coordinators to not only ensure their carriage ride ran smoothly, but also their visit in Beaufort SC did as well
- Scheduled time slots for our contracts
- Helped our motor coach contracts with their itineraries if needed while visiting Beaufort
- Worked with fellow tour companies within Beaufort scheduling tours for our larger groups that we could not accommodate
Education
Jasper County High School
Ridgeland, SCSkills
- Team management
- Customer service
- Reservation systems
- Training development
- Communication
- Staff scheduling
- Team leadership
- Time management
- Teamwork
- Work ethic
Accomplishments
- Voted Tour guide of the year in 2020
- Company managed has been voted the #1 tour company in Beaufort SC Many times
- Voted Best land tour
- Company has been voted Best attraction through out the years I’ve managed
References
References available upon request.
Hobbies
- Reading
- Researching local history
- Board games / cards
- Boating / fishing
Timeline
Manager
Sea Island Carriage company
03.2015 - 02.2026
Jasper County High School