Jennifer Dubose

• Assist Customers
• Data Entry
• Greet Customers
• Process Payments
• Answer inbound calls/Make outbound calls to doctor offices/patients
• Process orders inbound/outbound
• Assist patients with filling order in office
• Exchange oxygen tanks, complete work order
• Process Virtuox orders, INR, and Parachute
• Verify Insurance-using insurance apps
• Copy, fax, index documents
• Use Lite system

• Assist Customers with payments
• Assist with different options to bring account current
• Send out documents
• Receive inbound call/ Make outbound calls

• Process Oral and Urine samples
• Data Entry of Patient information
• Answer phones
• Make calls to clients
• Contact insurance
• Fax documents needed for filing insurance

• Process Oral and Urine samples
• Data entry of patient information
• Answer phones
• Make calls to clients
• Contact insurance companies
• Fax documents needed for insurance
• Prepared samples for centrifugation, aliquoting and preserving sample integrity.
• Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
• Prepared specimens for testing and analysis.
• Demonstrated flexibility in adapting to changing priorities or new assignments as needed within the lab environment.
• Demonstrated flexibility working in a fast-paced and ever-changing environment.
• Worked closely with lab staff on special projects.
• Provided assistance in training new lab personnel on proper techniques, safety guidelines, and protocol adherence for smooth integration into the team environment.
• Trained new laboratory personnel to apply proper laboratory techniques and best practices.

Medical Courier

• Managed specimen sample handling, receiving, storage and inventory.

Pick up medical specimens from different medical facilities

• Ensured patient confidentiality by properly handling sensitive medical documents and specimens during transport.
• Maintained a clean, organized, and safe vehicle environment to ensure the proper handling of medical supplies and equipment.
• Communicated route progress to management, noting traffic, and construction issues to avoid delays for critical deliveries.
• Enhanced delivery efficiency by optimizing route planning and adhering to strict schedules.
• Minimized errors in specimen handling by adhering to established guidelines for labeling, packaging, and temperature control requirements.
• Supported team members during high-volume periods or absences by covering additional routes when necessary.