Jennifer Holifield
Ladson
Summary
Dynamic General Manager with extensive experience in hospitality. Skilled in client relations and staff development, successfully led initiatives that improved guest satisfaction and streamlined operations. Committed to fostering a positive work environment and delivering exceptional service.
Overview
18
18
years of professional experience
Work History
General Manager
IMIC Hotels
North Charleston
12.2010 - Current
- Oversaw daily hotel operations to ensure guest satisfaction and service quality.
- Managed staff recruitment, training, and development for all hotel departments.
- Implemented cost-control measures to maintain budget compliance and operational efficiency.
- Developed and enforced policies to enhance guest safety and security protocols.
- Coordinated marketing strategies to promote hotel services and attract new clientele.
- Analyzed market trends to optimize pricing strategies and improve revenue management.
- Collaborated with vendors to negotiate contracts and ensure quality service delivery.
- Conducted regular performance reviews to evaluate staff effectiveness and productivity.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Administered employee discipline through verbal and written warnings.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Front Desk Night Auditor
Ramada Hotel
North Charleston
09.2007 - 10.2011
- Managed front desk operations to ensure smooth guest check-in and check-out.
- Resolved guest complaints promptly to enhance overall satisfaction levels.
- Maintained accurate records of reservations and cancellations using hotel management software.
- Oversaw daily cash handling procedures for front office transactions and reports.
- Collaborated with other departments to ensure seamless guest experiences throughout the hotel.
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Analyzed daily reports such as occupancy rate report, revenue report, prepared by subordinates.
Education
Associate of Applied Science - Hospitality And Tourism Management
Culinary Institute At Trident Technical College
North Charleston, SC01-2014
High School Diploma -
Goose Creek High School
Goose Creek, SC05-2007
Skills
- Problem solving
- Client relations
- Conflict resolution
- Effective communication
References
References available upon request.
Timeline
General Manager
IMIC Hotels
12.2010 - Current
Front Desk Night Auditor
Ramada Hotel
09.2007 - 10.2011
Associate of Applied Science - Hospitality And Tourism Management
Culinary Institute At Trident Technical College
High School Diploma -
Goose Creek High School