Jennifer Italiano
Summerville
Summary
With a calm and patient demeanor, I excelled at Dorchester School District 2 by enhancing student engagement through effective communication and behavior management. As a salon owner, I boosted client retention by 20% through personalized consultations and innovative services. Skilled in special education support, I fostered positive learning environments and achieved exceptional customer satisfaction.
Goal-oriented Job Title offers support to students of different learning levels and backgrounds. Always ready to step in and positively impact student learning or teacher wellbeing with timely support. Reliable in maintaining orderly spaces and preparing daily materials.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Paraprofessional
Dorchester School District 2
08.2025 - 05.2026
- Assisted teachers in implementing lesson plans and instructional activities.
- Supported students with diverse learning needs to enhance classroom engagement.
- Collaborated with special education staff to adapt educational materials.
- Monitored student progress and documented behavioral observations.
- Provided one-on-one support for students during assessments and assignments.
- Maintained a safe and organized classroom environment conducive to learning.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Provided feedback to teachers on student progress, aiding in adjustment of teaching strategies.
- Utilized technology in classroom to enhance learning experiences.
- Provided one-on-one support to students with special needs, fostering supportive learning environment.
Salon Owner and Hair Stylist
Salon Verve
05.2009 - 06.2025
- Developed and implemented operational strategies to enhance client satisfaction and retention.
- Managed salon budget, optimizing expenses while maintaining service quality.
- Oversaw staff training programs to improve service delivery and employee performance.
- Streamlined appointment scheduling using salon management software to increase efficiency.
- Analyzed market trends to adjust services and promotions, driving business growth.
- Led team meetings to set goals, share best practices, and foster a collaborative environment.
- Designed marketing campaigns across social media platforms to attract new clients and promote services.
- Developed marketing strategies to attract new clients, utilizing social media platforms and promotional events.
- Nurtured a vibrant salon culture by organizing team-building activities and recognizing outstanding employee performance.
- Coordinated staff meetings to discuss goals, address concerns, and celebrate achievements collectively.
- Maintained daily, monthly, and quarterly records of costs and revenue.
- Managed daily operations for salon success, including staff scheduling, inventory management, and financial reporting.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented a loyalty program to reward frequent customers, encouraging repeat business and word-of-mouth referrals.
- Ensured compliance with industry regulations and hygiene standards through routine inspections and process improvements.
- Boosted customer satisfaction by implementing innovative salon services and personalized consultations.
- Maintained staff records and work schedules.
- Oversaw daily salon operations and performed general salon tasks.
- Enhanced team productivity by streamlining appointment booking procedures using modern scheduling software.
- Mentored salon staff through regular training sessions and performance evaluations, fostering professional growth.
- Established a positive work environment through open communication channels, fostering strong teamwork among staff members.
- Maintained detailed client records to track preferences, providing personalized experiences during each visit.
- Increased client retention by delivering exceptional customer service and maintaining a welcoming atmosphere.
- Collaborated with local businesses for cross-promotions, increasing brand visibility within the community.
- Recruited top talent for the salon team by conducting thorough interviews and assessing applicants'' skills against job requirements accurately.
- Organized employee shifts and took peak times and seasonality into consideration.
- Organized special events such as styling workshops or themed promotions to engage customers and boost sales revenues.
- Created customized treatment plans for clients based on their individual needs and preferences, resulting in high levels of satisfaction.
- Trained and motivated employees to perform daily business functions.
- Learned and remained updated on statutory requirements and regulations.
- Delegated workplace responsibility to appropriate staff.
- Maintained posting of MSDS sheets in workplace.
- Provided personalized consultations to determine client preferences and style goals.
- Executed a variety of haircuts, coloring techniques, and styling services to enhance client satisfaction.
- Maintained cleanliness and organization of salon tools, ensuring compliance with health and safety standards.
- Mentored junior stylists, sharing advanced techniques and best practices to improve overall service quality.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Educated customers on products to maximize benefits.
- Resolved guest complaints about service or style.
- Counted and documented opening and closing cash amounts daily.
- Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
Education
Business
Dutchess Community College
Poughkeepsie, NYCosmetology
Boces
Poughkeepsie, NY06.1991
Skills
- Behavior management
- Effective communication
- Helping students with special needs
- Small group and individual assistance
- Calm and patient demeanor
- Special education support
Certification
On December 17, 2025, I had taken the para pro test for the South Carolina state Department of education and Dorchester county school district 2 passing all assessments. Proof of documentation can be provided.
Timeline
Paraprofessional
Dorchester School District 2
08.2025 - 05.2026
Salon Owner and Hair Stylist
Salon Verve
05.2009 - 06.2025
Business
Dutchess Community College
Cosmetology
Boces