Jennifer Kuhn
Cytracom
Indian Land
20
years of professional experience
Results-driven Operations and Partner Enablement professional with over 10 years in the technology industry. Expertise in partner operations, CRM administration, event management, and executive support. Led cross-functional initiatives that enhance efficiency and foster strong partner relationships to drive business growth.
Work History
Partner Operations Manager
2 Years 5 Months- Managed CRM administration and operations initiatives that supported sales, marketing, and partner teams by maintaining data integrity, optimizing workflows, managing lead processes, administering system access, and creating reporting tools that improved visibility, efficiency, and the overall partner experience.
- Managed post-event lead processing, ensuring accurate and timely data entry, qualification, and assignment within CRM for streamlined follow-up and engagement.
- Maintained and updated customer and partner account records, supporting data accuracy and reliability for informed reporting and enhanced operational efficiency.
- Administered and optimized Chili Piper scheduling software by creating and updating meeting types, generating scheduling links, and configuring event-specific workflows.
- Designed, implemented, and maintained CRM workflows, automations, reports, and dashboards to improve visibility into sales performance and key operational metrics.
- Performed ongoing CRM data management and quality assurance activities, including account creation, duplicate identification, data cleansing, and company and contract record consolidation.
- Served as the primary system administrator for the go-to-market (GTM) team, supporting account configuration, user management, and platform administration.
- Managed partner account configurations, promotional offerings, discount structures, and employee account access while ensuring compliance with company policies and procedures.
- Reviewed and approved new partner accounts, maintaining accurate documentation to facilitate seamless onboarding and integration into partner ecosystem.
Executive Admin to COO / Channel Engagement Coordinator
3 Years 2 Months- Provided high-level administrative support to the COO. Top priority was to ensure his time was used most wisely in the pursuit of organizational goals. While also helping to coordinate and manage the growth and engagement of the Cytracom community through channel trade shows and virtual events.
- Managed complex executive calendars, coordinated meetings, prioritized scheduling conflicts, and maintained seamless day-to-day operations.
- Organized and facilitated meetings by developing agendas, documenting discussions, tracking action items, and ensuring timely follow-through.
- Coordinated domestic travel arrangements, including flights, accommodations, transportation, and detailed itineraries for executive leadership as well as remote employees.
- Accompanied executives to meetings, conferences, and industry events to provide administrative and operational support.
- Oversaw trade show logistics and executive schedules to maximize productivity, networking opportunities, and overall return on investment.
- Administered expense reporting and reconciliation processes using Expensify, ensuring accuracy and timely submission.
- Planned and executed companywide initiatives, including all-hands meetings, leadership planning sessions, and other corporate events.
- Coordinated multiple projects simultaneously, ensuring timely delivery within budget and alignment with established objectives.
- Utilized Microsoft Office, Google Workspace, Zoom, Skype, and other collaboration platforms to improve communication and operational efficiency.
- Maintained and managed the company event calendar, coordinating activities across sales, marketing, and operations teams.
- Managed event inventory, overseeing trade show equipment, marketing materials, promotional items, and branded merchandise to ensure availability and readiness for events.
- Managed all aspects of event logistics, including contract negotiations, budgeting, travel arrangements, vendor management, shipping, on-site coordination, and performance reporting.
- Coordinated travel accommodations and itineraries for event staff, including flights, hotels, and ground transportation.
- Planned and executed networking events and social engagements to increase partner participation and strengthen business relationships.
- Prepared presenters and speakers for conferences, webinars, and other events by coordinating schedules, presentation materials, and technical requirements.
- Managed event-generated leads, ensuring accurate tracking, reporting, CRM updates, and seamless handoffs between marketing and sales teams.
- Supported cross-functional initiatives involving marketing, sales, business development, and operations teams to improve communication, processes, and overall event execution.
- Developed and maintained workflows, tools, and processes to improve efficiency, increase team collaboration, and support scalable growth initiatives.
Program Manager
6 Months- Managed a variety of projects, executed complex tasks, and coordinated with strategic partners and management while collaborating with the product team to achieve defined objectives.
- Coordinated relationships with strategic partners and vendors, managing communications and contractual agreements to enhance collaboration.
- Collaborated with customer support, sales, and product teams to resolve escalated customer issues effectively.
- Liaised with the product and web team to update the Datto Networking website, including management of SKUs, regional pricing, and customizations to improve customer experience.
- Engaged the customer support, sales, and product team to ensure the resolution of escalated customer issues.
- Liaised with the product and web team to update the Datto Networking website, including management of SKUs, regional pricing, and customizations as needed to improve customer experience.
- Organized complex engagements for the VP of Networking, such as planning travel, scheduling meetings with executives and strategic partners, coordinating events and speaking engagements, etc.
Market Engagement Manager
9 Months- Expanded Datto Networking through collaboration with strategic partners and vendors, business development events, and partner engagement programs. Coordinated with marketing, product development, sales, and business development teams to synchronize efforts and drive adoption of Datto Networking brand.
- Engaged and expanded Datto Networking through various endeavors, such as collaboration with strategic partners and vendors, business development events, partner engagement programs, etc. Consistently worked with various departments within the company, such as marketing, product development, sales, and business development, to ensure that the teams synchronize and expand adoption of the overall Datto Networking brand.
- Established focus groups to gather market feedback and foster support from strategic partners, delivering insights to Product Management team to enhance product quality and expand features.
- Attended several industry events to establish relations and promote the company, executing direct sales and lead generation at trade shows.
- Assisted the Vice President of Networking to identify, plan, and execute strategic alliances with channel partner organizations.
- Prepared, tracked, and analyzed data of various strategic alliances with partners.
- Tracked and analyzed data on strategic alliances with partners to inform decision-making and assess partnership effectiveness.
Onboarding Specialist
1 Year- Responsible for establishing new partnerships by onboarding potential partners and retaining existing partnerships through conducting initial sales transactions to maximize retention.
- Developed strategies to attract partnerships and enhance service quality for partner retention.
- Established new partnerships by onboarding potential partners and retaining existing partnerships through conducting initial sales transactions.
- Promoted adoption of multiple product lines through effective cross-sell and up-sell techniques.
- Encouraged adoption of multiple product lines through cross-sell and up-sell tactics.
Account Manager
3 Years 4 Months- Consistently achieved sales targets while growing the largest grossing sales charter in the division. Handled a variety of tasks such as managing trade show events, coordinating travel for staff members to the events, and tracking ROI. Proficiently generated leads, tracked and processed the data for analysis. Actively engaged in managing expense reports and budget while assisting with marketing and branding.
- Developed marketing collateral, executed direct mail and e-mail campaigns, and tracked promotional codes and ROI of activities.
- Consistently achieved sales targets while growing the largest grossing sales charter in the division. Responsible for a variety of tasks such as managing trade show events, coordinating travel facilitation of staff members to the events, and tracking ROI. Proficiently generated leads, tracked and processed the data for analysis. Actively engaged in managing expense reports and budget while assisting with marketing and branding.
- Attended events to strengthen relationships with partners and prospects, meeting personally with partners and prospects while managing the company�s presence at booths and sponsored activities.
- Liaised between the customers and the logistics team to ensure stock availability against delivery commitments and negotiated complex delivery schedules for large orders as needed.
- Assisted with the development of marketing collateral, direct mail and e-mail campaigns, promotional code creation and tracking, along with ROI of activities.
- Supported account management for national and strategic accounts, managing purchase orders and reconciling invoices.
Customer Service Specialist
1 Year 4 Months- Responded to customer inquiries via phone, email, and live chat, contributing to high customer satisfaction.
- Supported the sales team with customer service escalation and order processing support.
- Provided support to the sales team as needed for customer service escalation and order processing support.
- Guided customers in product selection, offered upgrades, and identified cross-sell opportunities to increase average order size.
Specialty Customer Service Associate
5 Years 9 MonthsExecutive Assistant Manager
1 YearEducation
Skills
CRM Administration
HubSpot
Chili Piper
Reporting and Dashboards
Process Improvement
Partner Operations
Revenue Operations
Project Management
Event Management
Vendor Management
Microsoft Office
Google Workspace
Asana
Expensify
Executive support
Timeline
Partner Operations Manager
Cytracom
02.2024 - 07.2026Read More
Executive Admin to COO / Channel Engagement Coordinator
Cytracom
12.2020 - 02.2024Read More
Program Manager
Datto Networking - Datto, Inc
11.2019 - 05.2020Read More
Market Engagement Manager
Datto Networking - Datto, Inc
02.2019 - 11.2019Read More
Onboarding Specialist
SnapAV
02.2018 - 02.2019Read More
Account Manager
Aisle8/SnapAV
10.2014 - 02.2018Read More
Customer Service Specialist
SnapAV
06.2013 - 10.2014Read More
Specialty Customer Service Associate
Home Depot
03.2008 - 12.2013Read More
Executive Assistant Manager
Party City
12.2006 - 12.2007Read More
UNC-Greensboro
Read More