Jennifer Lane
Dillon
Summary
Im a committed job seeker with a history of meeting company needs with consistent and organized practices. I'm skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. I'm a professional that offers great people skills, organized file management and deep understanding of patient protections. Enhances office operations by staying on top of patient and staff needs. Experience with electronic recordkeeping and insurance documentation.
Overview
5
5
years of professional experience
Work History
Referral Coordinator/Checkin and Checkout
Dillon Internal Medicine
Dillon
08.2024 - Current
- Coordinated patient referrals to specialists based on physician recommendations.
- Managed scheduling of appointments for referred patients efficiently.
- Scheduled STAT & Urgent referrals in a timely manner.
- Communication with different specialists to ensure patient gets the best care possible.
- Collaborated with medical staff to ensure timely follow-up on referrals.
- Assisted patients in navigating the referral process and answering questions.
- Monitored referral outcomes and reported discrepancies to management promptly.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Answered questions and resolved concerns raised by both patients and specialists.
- Adhered to HIPAA regulations when handling confidential patient information.
- Managed scheduling of appointments for patients and follow-up visits.
- Assisted medical staff with documentation and insurance verification for referrals.
- Streamlined referral processes to enhance patient experience and reduce wait times.
- Educated patients on insurance coverage and out-of-pocket costs related to referrals.
Pharmacy Technician
CVS Pharmacy
01.2024 - 07.2024
- Filled prescriptions accurately and efficiently for diverse customer needs.
- Managed inventory levels to ensure availability of medications and supplies.
- Assisted pharmacists in preparing medication compounding and labeling processes.
- Provided exceptional customer service by addressing inquiries and concerns promptly.
- Operated pharmacy software for prescription processing and record management.
- Educated customers on medication usage, side effects, and storage requirements.
- Maintained compliance with safety standards and pharmacy regulations consistently.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
Shift Supervisor
Starbucks
Dillon
03.2022 - 12.2023
- Suggested food and pastry items to complement beverage orders
- Reported equipment maintenance issues to management to facilitate repairs
- Maintained speed and accuracy when preparing beverage recipes and specialty drinks to minimize customer wait times
- Retained knowledge of menu items to assist customers with beverage selections
- Cleaned prep areas and replenished supplies to maintain safe and healthy work environment
- Determined customer beverage interests and needs to create warm and welcoming atmosphere
- Followed money handling guidelines to verify check total, monitor tip disbursement, and manage cash drawer.
- Monitored staff performance to ensure quality standards were met.
- Assigned tasks to team members based on their strengths and skill sets.
- Conducted weekly inventory of supplies, equipment, and food items.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Provided on-the-job training to new staff members.
Pharmacy Technician
CVS
Dillon
12.2021 - 01.2022
- Handled prescription orders at counter, in drive-thru line, and via delivery service
- Reconciled account issues and resolved prescription problems via telephone and at counter
- Stocked supplies and set up cash drawers to maintain readiness for day's business.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Received payment from customers and processed credit card transactions when necessary.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Restocked shelves with new supplies of medications as needed.
- Organized work areas so that everything was easily accessible when needed.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Verified accuracy of medication labels before they were dispensed to customers.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Verified prescriptions and drug labels, documents and packages.
Pharmacy Technician
Walgreens
Dillon
05.2021 - 11.2021
- Managed records with high accuracy, including inputting new orders and documenting payments
- Calculated medication dispensing charges and equipment use fees for hospital patients
- Kept over-the-counter medications and other pharmacy-related supplies well-organized and stocked for customers
- Protected individuals by following aseptic techniques and preparing items under sterile conditions
- Met customer needs with fast and knowledgeable pharmacy support
- Minimized risk and maintained accuracy, adhering to proper medication-handling techniques and industry best practices
- Avoided product waste with proper stock rotation procedures
- Handled prescription orders at counter, in drive-thru line, and via delivery service.
Education
High School Diploma -
Lake View High School
Dillon, SCSome College (No Degree) - Dental Hygiene
Florence Darlington Tech
Some College (No Degree) - Medical Terminology
Florence Darlington Tech
Skills
- Regulatory compliance
- Supply restocking
- Prescription filling
- Billing support
- Order verification
- Profile updating
- Insurance processing
- Inventory Control
- Schedule Management
- Inventory Management
- Document Management
Education and Training
other,other
Timeline
Referral Coordinator/Checkin and Checkout
Dillon Internal Medicine
08.2024 - Current
Pharmacy Technician
CVS Pharmacy
01.2024 - 07.2024
Shift Supervisor
Starbucks
03.2022 - 12.2023
Pharmacy Technician
CVS
12.2021 - 01.2022
Pharmacy Technician
Walgreens
05.2021 - 11.2021
High School Diploma -
Lake View High School
Some College (No Degree) - Dental Hygiene
Florence Darlington Tech
Some College (No Degree) - Medical Terminology
Florence Darlington Tech