Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jennifer Lawson

Laurens

Summary

Extensive experience at TD Bank, specializing in transaction monitoring and fraud prevention. Strong investigative skills combined with a commitment to confidentiality and customer relations, driving effective solutions in high-pressure environments. Demonstrates strong communication and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

8
8
years of professional experience

Work History

Fraud Agent II

TD Bank
05.2024 - Current
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Evaluated customer data to identify and prevent fraudulent activities.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Handle bump ups from Fraud Agents, whether directly or through an inbox.
  • Report preparations, informing leadership of volumes.
  • Queue management.

Fraud Agent I

TD Bank
06.2022 - 05.2024
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Reviewed transactions and receipts to identify any suspicious activity.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Paid attention to detail while completing assignments.
  • Applied effective time management techniques to meet tight deadlines.

Teller Manager

TD Bank
04.2019 - 06.2022
  • Interviewed and hired teller candidates to promote adequate staff coverage during operating hours.
  • Resolved escalated issues with customer transactions to facilitate improved process flow and encourage good customer relations.
  • Evaluated employees' performance and offered recommendations for improvement to enhance operations efficiency.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Mentored newly hired team members.
  • Introduced customers to other bank team members to help meet financial needs.
  • Created teller schedule to keep weekly and weekend shifts properly staffed.
  • Mentored and trained new tellers on bank procedures and customer service standards.
  • Enforced compliance with bank regulations and policies to reduce financial risks.
  • Counted, verified and handled bank deposits and armored car transactions.

Teller

TD Bank
06.2017 - 04.2019
  • Processed customer transactions promptly, minimizing wait times.
  • Educated customers on use of banking website and mobile apps.
  • Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Monitored and reported suspicious activity in line with bank security policies.

Education

Associate of Science - Administrative Office Technology

Piedmont Technical College
Greenwood, SC
05-2015

High School Diploma -

Clinton High School
Clinton, SC
05-2010

Skills

  • Transaction monitoring
  • Investigation techniques
  • Confidentiality
  • Fraud prevention
  • Transaction review
  • Account information review
  • Trend analysis
  • Loss prevention

Accomplishments

  • Wow! Star nominee
  • 2021, 2023, 2024 Exceptional ratings with several Quality high ratings 2017, 2019, 2022

Timeline

Fraud Agent II

TD Bank
05.2024 - Current

Fraud Agent I

TD Bank
06.2022 - 05.2024

Teller Manager

TD Bank
04.2019 - 06.2022

Teller

TD Bank
06.2017 - 04.2019

Associate of Science - Administrative Office Technology

Piedmont Technical College

High School Diploma -

Clinton High School

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Jennifer Lawson