JENNIFER MAYFIELD
Union County Carnegie Library
Union
1
Certification
25
years of professional experience
Library professional with more than seven years of public library experience supporting programs, assisting patrons, providing customer service, and performing administrative duties. Skilled in community outreach, program support, circulation services, recordkeeping, materials organization, and public communication. Organized, dependable, and adaptable with strong interpersonal and multitasking abilities.
Work History
Stay-at-Home Parent
4 Years 9 Months- Coordinate schedules, appointments, transportation, and daily activities.
- Manage competing priorities while maintaining organization and attention to detail.
- Apply communication, planning, and problem-solving skills to daily responsibilities.
Programs Assistant
2 Years 2 Months- Supported library programs, story times, and community outreach activities.
- Assisted patrons with locating materials and accessing library resources.
- Processed circulation transactions and collected applicable fees.
- Answered telephone calls and provided information about library services.
- Completed filing, data entry, and other administrative tasks.
- Collaborated with staff to support daily operations and patron service.
Customer Service Representative
1 Year 2 Months- Provided professional customer service in person and by telephone.
- Maintained customer records and completed administrative paperwork.
- Communicated with customers regarding applications, payments, and account information.
- Supported branch procedures and operating standards.
Guest Service Representative
2 Years 10 Months- Assisted customers with inquiries, orders, and service requests.
- Resolved concerns through clear and professional communication.
- Maintained accurate customer and order information.
Guest Service Representative
2 Years 1 Month- Provided customer service, handled orders and reservations, resolved concerns, and maintained accurate customer information.
Customer Service Representative
1 Year 10 Months- Responded to customer calls and emails, researched service concerns, maintained records, and communicated account information.
Certified Nursing Assistant
1 Year 5 Months- Provided compassionate assistance, communicated residents’ needs to nursing staff, and maintained professionalism and attention to detail.
Librarian Assistant
4 Years 8 Months- Assisted patrons with locating books, periodicals, and other library resources.
- Supported circulation services, including checking materials in and out.
- Shelved, sorted, and organized library materials.
- Assisted with story times, used-book sales, outreach activities, and other programs.
- Answered telephone calls and provided information about library services.
- Completed filing, data entry, and other administrative tasks.
- Collected fines and fees and helped maintain a welcoming library environment.
Education
Bachelor of Arts - Interdisciplinary Studies
Skills
Library Program and Event Support
Community Outreach and Engagement
Patron and Customer Service
Children’s Activities and Story Times
Circulation Services
Materials Organization
Administrative Support
Data Entry and Recordkeeping
Telephone and Email Communication
Microsoft Word
Excel
and PowerPoint
Filing and Scheduling
Team Collaboration
Time Management
Multitasking
Certification
- NHA Certified Phlebotomy Technician, December 2024
- Basic Life Support (BLS), August 2024
- CPR Certification, August 2024
ADDITIONAL TRAINING
- Phlebotomy Technician Program
- Spartanburg Community College
- August 2024 - December 2024
Timeline
Stay-at-Home Parent
2022.01 - CurrentRead More
Programs Assistant
Union County Carnegie Library
2019.11 - 2022.01Read More
Customer Service Representative
Hometown Finance
2018.09 - 2019.11Read More
Guest Service Representative
Above and Beyond Solutions (ARISE at Home)
2015.03 - 2018.01Read More
Guest Service Representative
DisneyStore.com
2009.06 - 2011.07Read More
Customer Service Representative
Verizon Wireless
2007.08 - 2009.06Read More
Certified Nursing Assistant
Ellen Sagar Nursing Home
2006.03 - 2007.08Read More
Librarian Assistant
Cherokee County Public Library
2001.09 - 2006.05Read More
University of South Carolina Upstate
Bachelor of Arts from Interdisciplinary Studies
Read More