Jennifer Uswa
Lexington
Summary
Service-focused professional with background in concierge roles, skilled in providing personalized guest services and managing front desk operations. Possess strong communication abilities, adept at problem-solving and efficiently handling guest requests to enhance satisfaction. Demonstrated success in improving service delivery processes, contributing to increased positive feedback from clients.
Overview
11
11
years of professional experience
Work History
Concierge
Wellmore of Lexington
Lexington
08.2023 - 04.2025
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed inventory and supplies to ensure materials were available when needed.
- Recognized by management for providing exceptional customer service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Caregiver
Home Instead
West Columbia
07.2022 - 08.2023
- Assisted with meal planning to meet nutritional plans.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Monitored health and well-being of clients and reported significant health changes.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Drove clients to doctors' appointments and social outings.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Reported concerns to nurse supervisor to promote optimal care.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Recorded client status progress and challenges in logbooks and reports.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Maintained clean and well-organized environment for client happiness and safety.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Organized oral medications for clients following dosage and schedule requirements.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
- Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided emotional support to clients during difficult times.
- Maintained detailed records of services performed on clients.
- Supported bathing, dressing and personal care needs.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Built strong and trusting rapport with clients and loved ones.
- Assisted clients with maintaining good personal hygiene.
- Laundered clothing and bedding to prevent infection.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Helped clients get in and out of beds and wheelchairs.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Completed day-to-day duties accurately and efficiently.
Mortgage Funder
Guild Mortgage
Columbia
07.2014 - 04.2022
- Coordinated with lenders, escrow agents, buyers, and sellers for a successful closing transaction.
- Reviewed final settlement statements for accuracy and completeness prior to disbursement of funds.
- Assisted in preparing loan packages for submission to underwriting department.
- Reviewed title commitment and insurance policies to support pre-closing documentation.
- Collaborated with company teams to expedite loan approval processes.
- Ensured accuracy of mortgage calculations including principal balance, interest rate, taxes, insurance and other fees due at closing.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Processed funds from buyers and distributed money according to instructions on closing statement.
- Maintained accurate records of closed loans in accordance with company policy.
- Updated client account information and records in company databases.
- Managed and resolved concerns, problems or issues to avoid closing delays.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Researched title issues and ensured clear title to property.
- Conducted post-closing quality control reviews to ensure compliance with federal regulations.
- Liaised between front line and lender or portfolio manager and underwriting.
- Prepared closing documents and collected all necessary signatures.
- Stayed abreast of lending regulations, industry trends and market rates.
- Scheduled loans with attorneys to close within expiration dates.
- Verified that all conditions of the loan were met prior to closing.
- Reviewed loan documents to ensure accuracy and compliance with applicable regulations.
- Handled pipeline of active deals in closing stage.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Completed final closeout of systems after loan funding.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked effectively in team environments to make the workplace more productive.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
Education
BBA - Human Health Services
Ashford University
San Diego, CA07-2016
High School Diploma -
Daviess County High School
Owensboro, KY06-1978
Skills
- Customer service
- Time management
- Communication skills
- Active listening
- Attention to detail
- Adaptability
- Problem solving
- Team building
- Office support
- Discreet confidentiality
- Analytical thinking
- Highly adaptable
- Reliable punctuality
- Interpersonal communications
- Excellent multitasking
- Excellent communication
- Relationship building
- Multitasking capacity
- Written communication
- Outstanding customer service
- Flexibility
- Teamwork
- Concierge software proficiency
- Client confidentiality
Affiliations
- I love helping others
Timeline
Concierge
Wellmore of Lexington
08.2023 - 04.2025
Caregiver
Home Instead
07.2022 - 08.2023
Mortgage Funder
Guild Mortgage
07.2014 - 04.2022
BBA - Human Health Services
Ashford University
High School Diploma -
Daviess County High School
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